Description
Bilingual Customer Care Representative
FULL TIME, Permanent
Location : Whitby, ON
Hours : Mon-Fri 8am-4 : 30pm
Salary : Up to $60K
Perks :
- Employee development
- Casual dress code policy
- Full benefits after 3 months
- EAP Plan
- Pension
- Profit Sharing
- Family environment
- Excellent training
Job Summary :
You will be responsible for implementing account strategies and communicating status updates to customers and providing company products and service information to consumers either online through chat, email or phone.
Responsibilities
- Proactively manage customer transactions from order through to payment cycle.
- Receive, vet and monitor all EDI and manual orders via SAP.
- Manage customer orders to fill performance expectations, minimize service impact and manage spike demand through day-to-day communications with Operations and Shipping.
- Liaise with internal / external customers to gather information & use analytical and Excel skills to enhance customer satisfaction.
- Provide company products and service information to the consumer either online, through chat, email or on the phone in accordance with departmental goals.
- Resolve consumer problems and provide troubleshooting support, in a timely manner.
- Identify areas of complaint and work on solutions and implement accordingly with the consumer.
- Adapt to changing products and be able to interpret new information quickly and accurately.
- As part of the professional front line contact you will be an expert at troubleshooting consumer issues using, and capturing all consumer feedback.
- Daily filing and monthly archiving in accordance with company procedures.
- Distribute samples for consumers and / or marketing requests in a timely manner.
Skills Required
- Fluently bilingual English / French (Spoken and Written).
- Proficient in Microsoft Outlook, Excel and Word Intermediate to Advanced level MS Excel.
Experience Requirements
- 5 years’ strong Customer Service and order management experience (business to business) dealing with products.
- Experience with online chat and ecommerce / web sales.
- EDI experience is mandatory
- SAP experience is mandatory.
Education Requirements
- Secondary School Diploma required.
Customer Service Representative (Bilingual: French / English) Remote
The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/...
Bilingual Customer Account Representative
Customer Service/Collections Representative. Bilingual (English and French). At least one year of experience in a customer service role. Bilingual: Excellent oral and written communication skills in both English and French. ...
Bilingual Customer Service Representative (18 month contract)
Bilingual Customer Service Representative (18 month contract). Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Provi...
Bilingual (English/French) Customer Support Representative
Bilingual Customer Support Representatives . Customer Support is the front-line customer service department that interacts with our Partners. Provide world-class customer service during every customer interaction. Empathetic, compassionate and operate with integrity – really care for customers!. ...
Bilingual French & English Work@Home Customer Service Representative
You’re at least 18 years of age•You can work flexible hours as business needs may change•You have at least 6 months of customer service experience and you understand the value of coaching / feedback•You have experience troubleshooting issues and understand the importance of owning the resolution for...
Bilingual (English/French) Customer Service Representative
Bilingual Customer Service Representatives . They will be responsible forpromptly responding to customer inquiries, whether through phone or email, and providing excellent experience in all customer interactions. Handle customer complaints by providing solutions, often within a time limit to ensure ...
Bilingual Customer Service Representative
The Customer Care Representative processes customer orders and responds to customer inquiries over the phone. Join our Remote Customer Care team for a 12 month contract and make an impact by providing customer front-line excellence support by servicing internal and external clients in the Health Car...
Bilingual (EN/FR) Senior Customer Care Advisor - Creditor Insurance
The primary role of the Customer Service Representative is to deliver a high standard of customer service while ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Provide a professional and courteous customer e...
Bilingual Client Care Representative (Remote)
Our Bilingual Client Care Representatives are first responders to client requests received over phone and chat. Our Client Care Representatives are first responders to client requests received over phone and chat. At TELUS International, we enable customer experience innovation through spirited team...
Group Bilingual Customer Service Representative
Group Bilingual Customer Service Representative. Empire life is looking to hire a Group Bilingual Customer Service Representative to join our Group Operations team!. Our mission - make insurance, investments and benefits simple, fast and easy for our customers. Deliver excellence - provide a persona...