Senior Group Benefits Specialist

Job Title : Senior Group Benefits Specialist

Contract Length : Permanent

Location : Hybrid - Guelph, ON

Federal Government Clearance Level Required : None

Vacancy Type : ☐ New Position

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About Us

Maplesoft Group is currently seeking a hybrid Senior Group Benefits Specialist for our client.

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Position Summary

The Senior Group Benefits Specialist plays a pivotal role within our Third-Party Administration (TPA) division, supporting the day-to-day operations of group benefits administration for a diverse portfolio of clients across Canada. This role requires a seasoned professional with in-depth knowledge of Canadian group insurance products, who is passionate about client service, meticulous in execution, and proactive in identifying opportunities for operational improvement.

This individual will be responsible for the administration and servicing of group benefit plans, leading client implementations, and mentoring junior team members. The Senior Specialist will also contribute to the development and documentation of workflows, administrative procedures, and client service tools. This role requires sound judgment, technical expertise, and a client-centric approach to problem-solving.

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Key Responsibilities

Client Servicing & Plan Administration

• Act as a senior point of contact for assigned clients, advisors, and insurer partners, ensuring consistent and professional service delivery.
• Manage full-cycle group benefits administration, including :
• New hire enrollments, terminations, life event changes, and salary updates
• Premium billing reconciliation and adjustments
• Eligibility management and contract updates
• Escalated claim inquiries and resolution
• Ongoing reporting and audit preparation
• Interpret plan design provisions, insurer contracts, and administrative policies to ensure accurate and compliant processing.
• Liaise with insurance carriers to resolve escalated issues, monitor service agreements, and coordinate ongoing requirements.

Group Implementations & Transitions

Mentorship & Team Collaboration

Process Improvement & Documentation

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Required Qualifications

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Compensation

Salary Range : $65,000 – $75,000 per year

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Benefits (if applicable)

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Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

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Application Submission Details

Submission Deadline :

Wednesday, February 18, 2026 12 : 00pm EST

How to Apply :

Submit your resume and cover letter to :

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Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.