Release Agent

JOB SUMMARY

Responsible for release, expedition and related client/carrier contact.

KEY DUTIES & RESPONSIBILITIES

• Maintain, match and coordinate all incoming release documentation.
• Contact clients/carriers for missing documentation, information and/or instructions.
• Establish correct client accounts
• Review established client procedures.
• Enter data from documents.
• Enter all additional costs.
• Establish credit release as defined by company policy.
• Split and collate documentation for presentation to Customs.
• Apply bar codes.
• Maintain, control and follow-up RMD package pending Customs release.
• Respond to client inquiries regarding tracing and other client services.
• Control and arrange payments of disbursements as required.
• May be required to further expedite shipments and prepare export documentation.
• May handle system batching reports.
• May be required to back-up team members
• Perform other related duties as assigned by management
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Basic knowledge of customs operations.
• Ability to coordinate assignments to meet deadlines.
• Good interpersonal skills and to be able to deal effectively with clients, staff and management.
• Good oral communication skills.
• Ability to reflect a professional company image.
• Required to have the willingness and capability to learn position with on the job training.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.

Successful completion of the CCS examination is a mandatory requirement for further advancement.

COMPETENCIES