Treasury Support AnalystCGI • Montréal, Québec, Canada

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Treasury Support Analyst

CGI • Montréal, Québec, Canada

Il y a 15 jours

Type de contrat

Temps plein

Quick Apply

Description de poste

Role Summary :

The Treasury / Capital Markets Trading Support Analyst provides 1st and 2nd line support for a live trading environment supporting Treasury and Capital Markets product lines. The role partners closely with trading, operations, technology, and external / internal vendors to ensure platform stability, accurate instrument pricing, and timely resolution of production issues across key front-office trading systems.

Key Responsibilities :

Deliver Level 1 & Level 2 “trade floor” support for Treasury and Capital Markets trading activities, ensuring availability and responsiveness in a high-pressure environment.
Support trading products including Commercial Paper, Bonds, Loans & Deposits, and Swaps , maintaining continuity of front-office operations.
Provide functional and technical support for Treasury trading applications including Kondor+ (Kondor+ USA or similar), Orchestrade , internal banking applications, and Control-M (or equivalent scheduling tool) .
Troubleshoot and resolve production incidents and user queries, including :

Ensuring correct pricing of instruments and resolving valuation discrepancies.

Investigating and addressing STP (Straight-Through Processing) breaks and workflow exceptions.

Administering platforms in coordination with internal and external providers / vendors (access, configuration, entitlements, and operational readiness).

Manage customer relationships while engaging directly with internal and external users , maintaining strong service quality and adherence to SLAs.

Liaise with developers and cross-functional teams to :

Analyze recurring issues and propose preventive fixes.

Support incident triage, root-cause analysis, and post-incident documentation.

Contribute to project delivery activities (as needed), including :

Assisting with timely project execution and coordination with project managers.

Performing testing for new releases , including writing test scripts and validating enhancements in line with business requirements.

Tracking time / resources and maintaining high-quality operational and project documentation.

Participate in a 24x7 on-call rota as required to support global users and ensure continuity of service.

Ensure compliance with all internal policies, procedures, and operational controls.

Required Skills & Experience :

2-3 years of experience in the financial services industry , ideally supporting a live trading environment.

Demonstrated experience supporting Fixed Income desks within an investment banking or capital markets setting.

Strong understanding of financial markets and products , particularly Fixed Income & Rates .

Proven ability to work effectively with both project teams and end users , including client-facing stakeholders.

Strong client service orientation with disciplined execution against deadlines and SLAs .

Working knowledge of Capital Markets systems and products .

Technical Requirements :

Unix / Linux , SQL .

Kondor+ (mandatory) ; Orchestrade (nice to have) .

Familiarity with job scheduling tools such as Control-M or similar .

Working Conditions / Additional Details :

Contract term referenced as 12 months initially , with start date ASAP .

Language requirement : Fluent English ; French is a plus .

Holiday calendar aligned to USA - New York .

Participation in on-call support for a global user base.

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Treasury Support Analyst • Montréal, Québec, Canada

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