Account Director

Job Description

We are seeking an experienced Account Director to join our team. This is a highly client-facing role requiring strong leadership, hospitality-focused service delivery, and financial accountability.

Key Responsibilities

• Lead revenue growth and ensure profitability for the assigned confidential account
• Act as the primary client contact, ensuring exceptional service delivery and relationship management
• Oversee daily operations across two service lines: Housekeeping and Maintenance/Handyman Services
• Lead, mentor, and support on-site Managers and their teams
• Manage staffing levels and workforce planning in alignment with seasonal demands
• Oversee resource planning, scheduling, and operational execution
• Maintain high standards of service quality with a strong hospitality mindset
• Drive client satisfaction, issue resolution, and long-term account retention
• Oversee financial responsibilities including:Month-end financial processesBudget management and forecastingUnderstanding and oversight of staffing and payroll budgets
• Ensure compliance with safety, quality assurance, and government contract requirements
• Support recruitment, onboarding, and training initiatives
• Identify opportunities for operational improvement and account growth

Competencies for Success

• Strong leadership presence with the ability to influence and inspire
• Results-oriented with a focus on operational excellence
• High level of accountability for performance and outcomes
• Exceptional interpersonal, communication, and client management skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Data-driven and comfortable using technology to support decision-making
• Collaborative and inclusive leadership style

Qualifications

Qualifications

• Minimum 2+ years of operational experience in Integrated Facilities Management
• Experience managing large on-site teams; multi-site experience is an asset
• Strong hospitality or service-driven background
• French (Francophone) required, English required
• Understanding of technical and operational service delivery
• Flexibility to work extended hours during peak operational periods, including occasional weekends
• Ability to travel overnight when required
• Must pass a Federal Criminal Background Check
• Must have a clean driver’s abstract