Customer Service Specialist

Your people skills our products great customer experiences.

At Formations we believe that exceptional customer service is more than just answering questions - its about building trust solving problems and making every interaction count. Were looking for a Customer Service Specialist who thrives in a fast-paced environment and brings professionalism attention to detail and a team-focused mindset to every task.

If youre organized resourceful and ready to support a growing distribution and manufacturing business - wed love to meet you.

Location : Full-time on-site Langley BC

What Youll Be Doing :

• Respond to customer inquiries across multiple channels with confidence and efficiency by providing product recommendations technical information pricing or order status updates.
• Generate and manage quotes based on customer specifications and product availability. Youll ensure accuracy follow pricing protocols and seek approvals when needed.
• Process orders in our ERP system (D365 Business Central) from initial PO entry to shipment coordination ensuring all customer and product details are correct.
• Coordinate closely with the warehouse and supply chain teams to verify product availability schedule deliveries and ensure accuracy in picking packing and shipping.
• Track and follow up on backorders ensuring customers are kept informed and that delayed items are fulfilled promptly once received.
• Handle specialty requests like coordinating made-to-order products ensuring details are communicated and executed properly.
• Problem-solve issues such as shipping discrepancies product returns and customer complaints always aiming for a positive resolution that aligns with our service standards

In an Average Week You Might...

What You Bring :

Bonus Points

Experience in the building materials or wood products industry

Familiarity with order logistics inventory coordination or supporting outside sales teams

Why Join Us : ââ

Health Spending Account (HSA)â

As part of our selection process shortlisted candidates will be invited to complete aâTRAITS Assessment. Participation in this assessment isâ mandatory âto be considered for the role. We look forward to reviewing your application!â

Salary Range : 55000 - 65000 / year

#INDHPâ

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1