Intermediate or Senior Field Property Adjuster, HYBRID, (Ottawa, ON)

Description

We have an existing opportunity to add an Intermediate or Senior Property Claims Adjuster to our team! You will work in a Hybrid based environment supporting field requests within the Ottawa area.

Job Summary

The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background / experience in both residential and commercial property claims. Preference will be given to applicants who qualify for a probationary licence and those with field experience.

Key Responsibilities

Prompt contact and follow up with policy holders and claimants.

Investigate the cause and report to clients with solid recommendations.

Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.

Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.

Throughout the claims process, provide high level of customer service to clients and the insured.

Participate and share ownership and responsibility for afterhours customer service requirements when required

Perform duties assigned to him / her in compliance with established work standards, policies and procedures

Qualifications and Experience :

Completion of high school education; University degree or post-secondary education related to insurance will be given preference.

Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

At least 5 years 'of experience with property claims

Bilingualism in French and English is an asset

Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation

Effective analytical skills, including identification of cause-and-effect dynamics

Able to draw valid conclusions and effectively communicate them.

Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows :

You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit

You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

You will be supported by experienced local claims support, centralized after hours support, and dictation services

Your claims load is driven by senior executives and business development staff from coast to coast

You are compensated for your billable hours and other costs.

You are working in parallel with other SCM Insurance services teams

Your workload is balanced to ensure you can maintain a high-quality level

Visit or to learn more.

What we offer :

• Competitive pay : $80,300k-$111,500k per year
• For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.
• In addition, you’ll enjoy :
• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid / Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.