Insurance Program Specialist

POSITION SUMMARY

Reporting to the Manager, Insurance Programs, the Insurance Program Specialist manages a suite of insurance programs, including self-insurance, fleet insurance, property insurance, course of construction and wrap-up liability insurance, commercial premises, and operating insurance. He/She/they are responsible for investigating, negotiating, and settling claims, assessing insurance risk exposure and coverage sufficiency, negotiating third-party coverage, drafting appropriate policy and coverage wording, negotiating insurance inclusions, and reviewing and approving contractual clauses and covenants related to insurance. The position is responsible for evaluating insurance requirements and programs, assessing enterprise-level liability exposure, loss trends and insurance program sufficiency, and understanding and complying with complex legal, regulatory and policy requirements. The role plays the lead role in negotiating, liaising and providing direction to insurance companies, brokers, the Ministry of Finance’s Risk Management Branch, insured parties, legal counsel, and teams across the organization. The position is also responsible for developing and delivering training and education for staff, drafting guidelines, procedures, reports and submissions, and fostering strong relationships with high-value stakeholders.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s Degree in Finance, Business Management, Public Policy, Risk, or related field.
• Chartered Insurance Professional (CIP) designation or the Canadian Accredited Insurance Broker (CAIB) designation and/or Canadian Risk Management (CRM) designation.
• Considerable experience in insurance, claims management, or other relevant field.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the principles, processes, and practices of administering insurance programs.
• Considerable knowledge and understanding of insurance products, claim processes, regulatory environment, and terminology.
• Considerable project management, time management, and prioritization skills.
• Sound knowledge of basic budgeting and procurement practices.
• Excellent attention to detail, organizational, and analytical skills
• Excellent facilitation, interpersonal, and negotiation skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Teams, Outlook, SharePoint), and data analytics, reporting, process mapping, and visual collaboration software such as Tableau, PowerBI, Mural, and Visio.
• Ability to communicate verbally and in writing, including a strong command of grammar, spelling and punctuation, and the ability to compile, format, and design documentation and data for diverse audiences.
• Ability to apply an intersectional social equity analysis and apply the principles of equity, diversity, inclusion, and belonging.
• Ability to exercise sound judgement and conduct risk assessments, including escalation to leadership as appropriate.
• Ability to learn, understand, and apply organizational policies, practices, and guidelines
• Ability to exercise tact and discretion when resolving problems, working with a broad range of audiences, and working with information that may be subject to privacy and confidentiality.
• Ability to prioritize, manage conflicting deadlines, maintain professionalism under pressure, and meet deadlines in a fast-paced environment.
• Ability to solve problems independently and in a data-informed manner using qualitative and quantitative data.
• Ability to manage projects from idea to execution, show initiative, and deliver on goals within expected parameters and timelines.
• Ability to travel on occasion for business purposes.
• Ability to learn and understand organizational systems, software, and accounting applications.