Cloud Operations Lead - Calgary Canada

Overview

Energy Components Global Solutions is a product suite developed by Quorum for the Oil and Gas industry. It monitors business processes for the production, transport and sales of oil and gas, and facilitates collaboration between license holders in oil fields around the world.

Quorum also offers Industry standard for oil companies’ operations of personal transport, logistics and safety.

Job Responsibilities

• Lead technical L2 team for break-fix / cloud operation
• Ensure incident response plans are executed per operations procedures
• Coordinate and lead incident response teams to minimize downtime and impact on operations
• Implement and manage cloud monitoring tools to proactively identify and address potential issues
• Drive continuous improvements initiatives break-fix / cloud operation teamMaintain detailed documentation of operational procedures, incident reports, and other relevant documentation.
• Ensure that documentation is up-to-date and accessible to the team.
• Integrate cloud operations with broader ITSM processes for efficient service delivery.
• Address and prioritize issues based on their impact on users and critical business functions.Ensure team provides timely and accurate support on a daily basis and ensure that all individual and team KPIs are met;

alert any risks which would make it impossible to meet those KPIsCollaborate with the Cloud Managers of product lines to streamline escalations between teams and regularly monitor the health of the escalations

• Provide customer feedback to key stakeholders, and ensure feedback is communicated to the teamRecruit and train new team members and monitor the performance of new hires during the onboarding periodWork with manager to Ensure that the professional development needs of the team are being met and that employees are happy and fulfilled
• Maintain first-hand process knowledge and create knowledge repositories.
• Manage shift schedules to maintain 24 / 7 coverage.
• And other duties as assigned.

Skills

• Certifications related to AWS,Azure and ITIL frameworks a plus.
• Overall 8-10 years of relevant experience
• Technical experience in managing public and private cloud platforms.
• Background in operations including managing multi-clouds, infrastructure, It ServicesProven experience in leading incident response teams , managing critical incidents, and ensuring timely resolution to minimize downtimeA track record of actively seeking and implementing improvements in cloud operations processes and technologies
• Experience with ensuring adherence to SLO for response and resolution of alerts and incidents
• Excellent written and verbal communication skills and customer empathy
• 2+ years of work experience as a team lead or manager in a cloud operation teamKnowledge of major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and onpremise supportStrong skills in incident response and management, including the ability to lead teams during critical incidents and coordinate resolution efforts.
• Proficiency in operationalizing and managing alerts to proactively identify and address issues.Familiarity with ITIL (Information Technology Infrastructure Library) framework, particularly incident management, problem management, and change management.
• Understanding of cloud security best practices, and compliance standards.Effective communication skills to coordinate activities with cross-functional teams, communicate incident status to stakeholders, and liaise with external partners or vendors.

Strong problem-solving skills to analyse complex issues, identify root causes, and implement effective solutions.Leadership skills to manage and motivate teams within the cloud operation team , fostering a collaborative and high-performance work environment.

Strong documentation skills to maintain records of operational procedures, incident reports, and other relevant documentation.

Ability to review trends and identify areas of opportunities within reported alerts.Understanding of ITSM processes and their integration with cloud operations for efficient service delivery.

2+ years of work experience as a team lead or manager in a Cloud Operations team or technical Support space.Overall 8-10 years of relevant technical experience Certifications related to AWS,Azure and ITIL frameworks a plus.

Driving change management for customersProven experience in leading incident response teams , managing critical incidents, and ensuring timely resolution to minimize downtime.

Participation in auditsExperience in design and implementation of complex CI / CD pipelineExperience in implementing high-availability solutions in AWSUnderstanding & Knowledge of Scripting and Automation tools ex Lambda, CloudFormation, Terrraforms, AnsibleActively seeking and implementing improvements in cloud operations processes and technologies through automationsExperience with ensuring adherence to SLO for response and resolution of alerts and incidentsExcellent written and verbal communication skills and customer empathyExperience in managing public and private cloud platforms.

Background in cloud operations including managing datacenters, infrastructure, It Services

Experience

Additional Details

• Background Check : The successful candidate will need to successfully complete the following clearances : Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and Passport / ID validation.
• Visa Sponsorship : Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position.

The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.

• Current professional card or registration in Colombia (if applicable) : The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
• Onboarding Medical : The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

Please Submit your CV / Resumé in English

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants.

Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth.

Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration.

The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace.

For more information, visit quorumsoftware.com.

Diversity Statement : At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together.

The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements.

We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique.

We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Those applicants requiring reasonable accommodation to the application and / or interview process should notify a member of the Human Resources Department