Network Operations Analyst

Job Title :

Network Operations Analyst

Reports to :

Director, Global Operations

Based in : Ottawa, ON

About Nanometrics :

With 40 years of seismic technology and industry application experience, we are a global, award-winning company providing monitoring solutions and equipment for studying artificial and natural seismicity. From mission-critical seismic arrays, tsunami and early earthquake warning systems in over 90 countries across the globe to induced seismicity monitoring in the energy sector. Nanometrics specializes in full-service, integrated solutions for studying artificial and natural seismicity, including turnkey seismic networks, industry-leading precision instrumentation, complete data processing, analysis services, and software applications.

About the role :

Nanometrics Seismic Monitoring Services (SMS) business unit has an opening for a highly motivated and experienced Network Operations Analyst to manage 24 / 7 Day to Day Deployment, Break / Fix, and operational tuning of applications deployed, leveraging the Platform features and AWS infrastructure. The candidate will be required to gain an in-depth understanding of Nanometrics service product lines and the associated technology footprint, working collaboratively across business functions in order to effectively focus internal resources and achieve the desired outcomes for all stakeholders.

A day in the life :

Availability Management :

Understand the suite and interoperation of SMS applications to ensure seamless availability and 24 / 7 responsiveness to any issues which may arise

Detect, help diagnose, and resolve outages related to both cloud and on-prem application installations

Respond to alerts and triage tickets, escalating major incidents to senior members

Manage Station outages and recovery and ensure all data feeds into applications are stable

Request management :

Manage the inbound queue of requests regarding modifications to customer configurations and service deployment

Monitoring :

Leverage tools to track network and service health (e.g. Nagios, Grafana, Argo)

Perform routine maintenance, report generation, and system reviews to ensure application configurations align to specifications

Upgrade application and supporting software deployments as required

What you bring to the team :

Bachelor’s degree or equivalent in computer science or technical operations

3+ years experience in technology operations roles, such as service management, network / systems operations

Cloud computing certifications are an asset

Skills :

AWS Core Services Expertise :  Proficiency with AWS services such as EC2, S3, RDS, IAM, VPC, Lambda, CloudFront, and more

Networking and Security :  Experience with AWS networking and security practices

Monitoring and Troubleshooting :  Expertise with AWS CloudWatch

Programming and Scripting :  Experience with Python, for building platform tools

Containerization and Orchestration :  Understanding of Kubernetes (K8s), Docker, and tools such as Helm for managing microservices and distributed systems

Why Nanometrics?

We are a global leader in seismic solutions and a Canada's Best Managed Companies Platinum Club winner.

We value sustainable growth that benefits our employees, our community, and the environment.

Maximize your productivity with our flexible hybrid work model. Our centrally located office space offers a stimulating environment for collaboration and focused work. Plus, enjoy a convenient commute with easy access to biking paths and public transportation.

Engage in virtual and onsite social events centered around collaboration, learning, and fun, including volunteer events, celebrations, and team-building activities.

Grow your career with learning and development opportunities.

Collaborate with high-performing teams and some of the industry's top minds.