Crisis Specialist (CC)

Competition #CC

Crisis Specialist (CC)

Employment Type :

Permanent Full Time Bargaining Unit (1 Vacancy)

Work Hours :

37.5 hours / week Monday - Friday 9am - 5pm with 1 - 3 weekend / holiday shifts per month (earning lieu time)

Work Setting :

Onsite Limited opportunities to work remotely

Salary : $72298.50

Application Deadline :

January 26 2026by 11 : 59 pm

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

Visit to learn more about who we are and to review our Equity Statement .

We are committed to building an inclusive and diverse workforce representative of the communities we serve. We encourage and are pleased to consider applications from Indigenous peoples racialized persons / persons of colour women / women identifying persons with disabilities 2SLGBTQIA persons and others who contribute towards promoting innovative ideas and solutions.

Program Overview Crisis Outreach Service for Seniors Community Care

This position works on behalf of WoodGreen in an inter-agency multi-disciplinary Crisis Outreach Service for Seniors with mental health and substance misuse issues. This service is offered through a partnership between Woodgreen St. Michaels Homes South Riverdale Community Health Centre Reconnect Community Health Services and LOFT Community Services.

The service is a 7 day a week mobile crisis intervention and outreach service focused on individuals 65 years of age and older who have a mental health and / or substance use issues with some exceptions for individuals 55 - 64 years of age including those who are homeless. The service area is the City of Toronto. The population of focus for this service is frail marginalized at risk seniors who may be homeless or vulnerably housed living in poverty and / or new immigrants.

This position is responsible to WoodGreens Crisis Supervisor.

This position is expected to carry out the services in accordance to WoodGreens policies and procedures COSS mandate and procedures Ministry of Health and health related authorities and all relevant legislation.

What You Will Do

• Participate in crisis shifts; visit clients in their homes or community locations with a partner.
• Assess client needs develop and implement service plans with short and long term objectives.
• Assist clients to access acute care and emergency services when appropriate and help facilitate client discharges from local emergency departments.
• Monitor clients identifying additional needs and reactivating supports when warranted.
• Liaise with convalescent care transitional care acute care emergency departments rehabilitation centres and complex continuing care to ensure that clients who have been hospitalized have appropriate follow-up services.
• Refer clients and caregivers to a range of community resources including meals drop-in centres social recreational programs clothing exchanges etc.
• Carry out service documentation requirements in a timely and professional manner.
• Work with other team members and the partner agencies to develop and implement strategies which reduce client / caregiver dependencies on acute care and emergency departments.
• Gather statistical and narrative information required for the program and organization.
• Support team members and students and participate in team meetings
• Ensure that anti-oppression community development and harm reduction principles are achieved in the program.
• Participate in regular supervisory sessions and annual performance appraisals with the program manager.
• Participate in ongoing training and education when appropriate.
• Perform other related duties as required.

What You Bring to the Team

What You Set You Apart

Why Youll Want to Work With Us

At WoodGreen you will be part of an incredible team that does amazing things for our community.

We offer :

To Apply

Go to the WoodGreen Careers page at and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen assess or select applicants.

Required Experience :

Senior IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Experience : years

Vacancy : 1