Engineering Manager, Rating & Charging Platform

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Location : Toronto, ON, CA Burnaby, BC, CA Vancouver, BC, CA Montréal, QC, CA Ottawa, ON, CA Calgary, AB, CA Edmonton, AB, CA

Jobs by Category : Technology Solutions

Job Function : Technology

Status : Full Time

Schedule : Regular

Do you thrive on building highly resilient, scalable solutions using modern cloud-native architecture?

Are you ready to own the end-to-end technical strategy for a mission‑critical system that serves millions of customers?

Are you a visionary leader and hands‑on coach, driven to champion engineering excellence and mentor autonomous, high‑performing teams?

Join our team and what we'll accomplish together

The Digital Business Solutions organization within the Chief Information Office (CIO) is a team of passionate and innovative technical experts responsible for creating technology systems and solutions which enable improved outcomes for our Enterprise, Consumer and Business customers.

As the Engineering Manager of the Rating & Charging Platform, you will own the end‑to‑end technical strategy for a mission‑critical system directly impacting millions of TELUS customers, revenue assurance, and major product launches. This is your opportunity to drive engineering excellence by fully embracing a modern, cloud‑native architecture on GCP, microservices, and a highly‑resilient, event‑based design. You will lead a system at the core of TELUS's business, ensuring high availability, scalability, and resilience. Your key impact will be owning the technical strategy, fostering an autonomous and high‑ownership culture fueled by data‑driven decisions and continuous operational excellence, as your leadership will be pivotal in shaping the future of our digital commerce capabilities.

What you'll do

• Drive the technical roadmap by translating product vision and strategic goals into clear, organized execution plans, managing complexity and uncertainty in a fast‑paced environment
• Oversee technical architecture for core components, collaborating closely with cross‑functional teams to ensure solutions are high‑quality, scalable, and resilient
• Lead, mentor, and grow a high‑performing and autonomous team, building a culture of high‑ownership through clear objectives and continuous professional development
• Partner with Product, business stakeholders, and executive leadership to advocate for engineering values and align project delivery with broader business objectives
• Champion and enforce engineering best practices, providing hands‑on support for resolving critical production issues while staying deeply connected to the team’s technical context
• Utilize performance metrics and system observability data to track key indicators (velocity, code quality, system health), driving data‑driven decisions and continuous improvement
• Proactively identify risks, resolve conflicts, and remove blockers to ensure seamless delivery and project execution

What you bring

You are a seasoned Engineering Manager with a deep technical foundation, recognized for shaping engineering culture and leading autonomous, high‑performing teams that deliver critical, scalable solutions.

Great‑to‑haves

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range : $110,000-$160,000

Performance Bonus or Sales Incentive Plan : 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as :

Job Type : This is for a current vacancy

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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