Program Leader

The Program Leader manages a group of employees at a site, usually including team leaders who provide services to the Client-Partners as part of large, complex and high-risk projects and programs. The incumbent provides support within one or more service line, monitors project activities, including those of contractors, consultants and stakeholders, and reports on those activities to the Client-Partners and DCC regional management. The incumbent leads a team of professionals and manages the human resources responsibilities for the team. The incumbent also manages the Client-Partner relationship. The incumbent develops creative solutions and ensures the team is focused on collaboration, and quality and timeliness of deliverables.

KEY AND PERIODIC ACTIVITIES

The duties and responsibilities listed below are representative but not all-inclusive :

Primary

• Help the Site Manager develop and manage the financial aspects of the business unit (e.g. prepare and track budget, carry out financial reporting, monitor key performance indicators, allocate hours for service level arrangements)
• Lead the development and delivery of services at the site, including cross-service line integration
• Manage operations of large and complex projects or programs for multiple service lines (e.g. develop and manage service level arrangements, manage contracts, carry out quality assurance planning, update and track program financials, budgets and schedules, and oversee and manage program staff and consultants)
• Help develop service level arrangements for special or unique programs to meet Client-Partner requirements
• Provide technical advice and direction to team members
• Perform quality control by reviewing deliverables from consultants and contractors, and conducting project site visits
• Develop and manage service level arrangements
• Manage and coordinate service line integration and collaboration within the business unit and between stakeholders
• Support and promote regional and national objectives, as outlined in the Corporate Plan
• Promote and manage business development opportunities
• Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and / or stakeholders
• Ensure quality standards are met, in line with corporate and Client-Partner expectations
• Manage risk
• Perform human resources functions (e.g. coach, supervise, mentor, plan and allocate resources, and manage performance)

Other

SKILLS

General and Specific Knowledge

Formal Education and / or Certification(s) and Experience

Abilities

DEVELOPMENT AND LEADERSHIP

WORKING CONDITIONS

Check out your benefits

Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes :

Health and Wellness

Home and Family

Leave and Retirement