Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the role

The ideal candidate has a strong background as a BE Software Engineer and chose the SRE / DevOps route, understands Event / Asynchronous architectures and has a proven record of running large-scale Web / SaaS applications.

You understand how software runs from the request life cycle, asynchronous communication between services, persistence, caching layers and its complexities; you can translate Systems Design into infrastructure and bridge the gaps of understanding with the software engineering team.

You understand the challenges of modern multi-tenancy SaaS software and how it impacts all areas of SRE ownership, from Observability, DR, DX, etc.

You have critical thinking around Architectural choices and their impact on data consistency, performance, scalability and maintainability, you are also able to communicate them clearly across all engineering teams.

As a Director you'll help shape the future of the SRE / DevOps organization, and mature our security and continuity processes while providing reliable and future-proof infrastructure components for all engineering teams.

About the team

The SRE team is composed of 6 engineers, mostly seniors and tackling big challenges including :

• Managing multi-TB Postgres clusters
• RabbitMQ and Redis with tens of thousands of operations per second
• 10+ full-featured GKE clusters worldwide, 10k+ Tenants
• Adopting new stack of : Kafka, Debezium, Apache Flink
• Facilitating rollout strategies at scale with Gitlab CI and ArgoCD
• Rolling out best practices around Kubernetes / Helm / Operators, SLIs / SLOs, Incident Management, Observability, Security, and Disaster Recovery to all Product-Engineering teams and driving adoption by them
• Automate complex infrastructure pieces for our worldwide footprint with best practices IaC with TF, strong scripting with Python / Golang

What You'll Do :

Who you are :

Perks & Benefits :

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Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact [redacted]