Customer / Guest Service Agent

MAINTAIR AVIATION SERVICES has a 35+ year history of providing safe, best in class aviation ground handling services. With a current team of 200, working across 6 airports in Central and Eastern Canada, as we grow in Manitoba, we are currently seeking candidates for part time CUSTOMER / GUEST SERVICE AGENT based in Brandon, Manitoba.

JOB SUMMARY

Customer Service Representatives (CSR’s) work under the direction of the Station Coordinator and / or Shift Leads and ensure passengers & customers are handled according to specific company policies & procedures. They are a part of the overall Maintair Family. He / She will support and work alongside all areas of the company and foster the team atmosphere of Maintair. Quality customer service, attention to detail, company procedures, safety and team work are key components to be a successful agent. The ideal candidate must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. He / She must also be flexible and able to deal with the adapting nature of aviation.

DUTIES AND RESPONSIBILITIES

• Provide quality customer service to a variety of customers including traveling passengers, travel agencies, corporate customers, and other internal and external groups.
• Answer phones / emails, give out fare & schedule info, take & create reservations, etc.
• Filing, handling cash and preparing cash reports.
• Greeting flights, making announcements (boarding calls, paging passengers).
• Work through flight IROPs as required.
• Work through flight baggage issues as required.
• Assist with baggage handling (bag jams / bag room congestion) and deliveries as required.

Perform Turn, RON and Ad-Hoc flight requirements as needed.

QUALIFICATIONS AND REQUIREMENTS

ADDITIONAL INFORMATION

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