Sr. Service Representative to support Payment Operations for a large banking client -
Duration : 10 months
Location : Hybrid (Mississauga - one day in office per week)
Fulfill routine and occasionally non-routine transactions, internal business partner and / or external customer inquiries / requests, and / or audit / reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon.
Follow procedures to resolve standard and relatively straightforward internal business partner and / or external customer inquiries / requests and issues, referring non-routine issues to more senior team members and / or manager.
Must Have Skills :
- Experience as a Service Representative
- Data entry experience
- Banking / Fi exp
Nice To Have Skills :
- Call center experience
- Exp with Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e. : EUR, GBP, CHF, etc.)
Job Responsibilities :
- Process and / or fulfill transactions, perform audit / reconciliation activities and / or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
- Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
- Record and verify data for fulfillment and / or further handling.
- Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and / or non-routine inquiries according to guidelines.
Follow-up with other business units to ensure issues are resolved.
- Perform administrative tasks such as distributing / collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
- Resolve escalated work or issues from more junior staff, as appropriate.
- Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new / revised products / services or processes.
- Provide on-the-job assistance and training to others, as requested.
Additional Information :
- There may be a requirement to periodically work extra hours as dictated by the business.*
- Will be required to work on statutory holidays and / or follow US holiday schedule as applicable.*
- The job also involves talking to the Customers on the phones.*
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