Job Description
Position SummaryStrategic Incident and Problem Management:
• Collaborate with ITSM leadership and technology partners to execute strategies that enhance observability, responsiveness, resilience, and reliability.
• Ensure consistent compliance with Incident and Problem Management procedures and toolsets.
Strategic Change Management:
• Partner with ITSM leadership and technology teams to implement effective change management strategies and tooling, minimizing business disruption and operational toil.
Senior ITSM Consultant • Montreal Quebec, Canada
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