Program Clerk

Summary of responsibilities

The overall function of the Program Clerk is to assist our patients, caregivers and community to manage clinical conditions and transitions, maximize the patient’s self-care abilities, as well as embody a culture of caregiver inclusion in the patient’s plan of care.

The Program Clerk answers and places telephone calls, relays messages and directs patients’ relatives and visitors as well as embody a culture of caregiver inclusion in the patient’s plan of care; completes diagnostic requisitions, processes diagnostic requisitions, initiates transfer forms, processes physician’s orders; fills out, sends, receives, delivers and files requisitions on patient charts and ensures charts are complete; orders supplies for the Unit. Other duties as assigned.

Requirements of the job

• Completion of Ontario Secondary School Diploma
• Medical Terminology (tested with a pass mark of 75% or greater)
• Medical Office Assistant Course or related experience
• Working knowledge of Word, StaffRight, Excel, Anzer
• Good understanding of Emergency Response Codes
• Ability to multi task and work under pressure
• Good interpersonal skills necessary to deal with patients and their families
• Demonstrated ability to process physician's orders
• Demonstrated ability to read and understand instructions, memos, etc.
• Demonstrated ability to do basic arithmetic to complete reports
• Ability to meet the physical demands of the position
• Typing speed of 45 w.p.m.
• Good interpersonal and organization skills and strong team orientation
• Demonstrated regular, punctual attendance
• Demonstrated commitment to patient safety
• Functional level in both official languages (oral and written in English; oral in French – and testing completed)