Application Developer (ServiceNow)

Job Title : Application Developer

Location : Edmonton, Alberta (Remote Role, should be available for Onsite meeting)

Contract Duration : 7 - 10+ Months. (Extendable for Multiple years)

Description : Project Name :

Contact Centre Implementation

Position Title : ServiceNow Developer

Scope :

The contact center program is initiated to bring consistent service to 80+ contact centers located within different ministries. These contact centers are serving Albertans, and a significant number of other departments, boards, and agencies.

Reporting to the Contact Centre Service Owner, the resource will participate in development and maintenance needs identified within contact center program. This includes ServiceNow capabilities, ServiceNow integration with CX-One and associated tools.

Duties :

Design, develop, test and implement the contact centre solution features in ServiceNow. Troubleshoot and resolve issue in contact centre solution in ServiceNow and the integrations. An ServiceNow Developer applies a broad knowledge of various technical areas to foresee and rectify problems.

• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.
• Provide ServiceNow functional and technical expertise.
• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.
• Execute internal testing (unit testing) and support UAT activities.
• Provide overall Technical Solution Quality Assurance (QA)
• Support warranty activities as required.
• Support transition to operations (hand off) to support teams.
• Provides and maintains technical documentation of design and changes.
• Certified ServiceNow Application Developer (CAD) and / or Certified System Administrator (CSA).
• Participates in agile delivery meetings.
• Able to quickly understand application functionalities and process.
• Handle and fix production defects efficiently.
• Provide tracking and reporting of time and status on all work as required.
• Identify and coordinate release schedules
• Ensure planned releases remain on schedule and on track

Must Have

Education

Yes / No - College or Bachelor degree in Computer Science or related field of study.

Professional Licenses / Certification

Yes / No - Certified CAD and / or CSA

Work Experience

Experience in designing, building, testing, deploying, and supporting applications...

Experience in ServiceNow configuration, customization and development.

Experience in ServiceNow CSM module.

Experience with ServiceNow platform

Experience with software development processes, and all associated best practices...

Experience writing and maintaining technical documentation.

Nice to Have

Work Experience

Experience developing and maintaining web services, JSON REST API and Message queuing...

Experience with Contact Centre Platform

Experience within a Public Sector organization.

Experience with various software development methodologies (i.e. agile, waterfall...

Maximum Extension Term (Months) - 12

Thanks

Mudassir Khan

[email protected]

Emonics LLC