Training and Documentation Specialist

Are you passionate about creating impactful learning experiences and clear documentation that drives performance Join our dynamic AdminAdvantage team where innovation collaboration and continuous improvement are at the heart of everything we do.

As a Training & Documentation Specialist youll design and deliver training programs develop procedural documentation and support change readiness across multiple teams and locations. Youll play a key role in enabling our Group Benefits business to deliver meaningful experiences to clients and help make Canadians healthier and organizations stronger.

Position Responsibilities:

• Design and deliver training for new hires cross-training and business initiatives.

• Conduct needs assessments and develop training plans lesson outlines and materials.

• Create engaging content: job aids workflows presentations and e-learning modules.

• Facilitate learning through classroom virtual and on-the-job coaching.

• Evaluate training effectiveness using assessments and feedback tools.

• Maintain and update procedural documentation in response to business changes.

• Collaborate with project teams to ensure training and documentation readiness.

• Support leaders and specialists with complex cases and technical inquiries.

• Drive continuous improvement in training content and delivery.

Required Qualifications:

• 3 years of experience in training design delivery and evaluation.

• Strong understanding of adult learning principles and training cycles.

• Excellent communication facilitation and relationship-building skills.

• High proficiency in MS Office and virtual collaboration tools.

• Adaptability initiative and a customer-first mindset.

• Ability to manage multiple priorities and thrive in a fast-paced environment.

• A proactive approach to problem-solving and process improvement.

Preferred Qualifications:

• Certification in training adult education or Train the Trainer programs.

• Experience in the financial services industry especially Group Benefits

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.