Operations Coordinator TK Elevator Canada Ltd

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.

• Act as a central point of contact for internal departments and teams within the organization (Service and Sales)
• Facilitate on-going communication between departments to ensure seamless operations
• Collaborate with team members and managers to gather information and relay as required
• Act as a central point of contact for clients and field personnel with respect to scheduling of the work
• Manage schedules, appointments, and calendars for assigned Workflow
• Prepare reports, documents, and work orders as required in both Field Complete and SharePoint Folders
• Generate reports for Supervision for informed decision-making
• Maintain accurate records and documentation in available systems
• Identify and implement operational processes and propose improvements
• Collaborate with teams to implement process enhancements and streamline workflows
• Monitor and evaluate the effectiveness of implemented changes
• Address customer inquiries and concerns related to operations
• Collaborate with customer support teams to resolve issues promptly
• Strive to enhance the overall customer experience
• Utilize software tools and systems to track and manage operations
• Stay updated on industry-specific technology trends and tools
• Implement and monitor environmental sustainability initiatives within operations
• Identify opportunities for reducing the organization's environmental footprint
• Maintain accurate records of operational activities, transactions, and contracts
• Ensure compliance with record-keeping requirements
• Related duties that may be assigned as necessary
• 1-2 years of relevant work experience administrative environment
• Organizational skills, multitasking abilities, drive and capacity to work in a fast-paced environment
• Strong knowledge of written and digital project management tools
• Ability to work independently with minimal managerial supervision
• Demonstrate understanding of project phases : tenders, contracts, conception, procurements, delivery
• Strong client-facing and teamwork skills
• Excellent problem-solving ability

Salary is between $45,000 and $50,000, based on experience.

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