Personal Lines Claims Specialist - Pool Posting

Job Summary

Are you ready to make a meaningful impact every day while building a rewarding career in a supportive, values-driven environment? Whether you're a seasoned claims professional or early in your career with a passion for service and solutions, Zurich Canada is where your future can thrive.

We’re always on the lookout for driven individuals to join our growing Claims team as Personal Lines Claims Specialist. We’re actively building a year-round pool of exceptional talent in Montreal, and Kitchener-Waterloo. The opportunity in Montreal will be Hybrid (3 days a week in-office), and remote/virtual in the Kitchener/Waterloo area.

If you have experience handling first-party automobile and/or property claims and you're excited about working with a global leader in insurance, we want to hear from you.

What you will do:

As a Claims Specialist, you’ll manage personal lines auto and property claims from start to finish—delivering exceptional service, resolving claims efficiently, and being a trusted partner to our customers during challenging times. Here’s a snapshot of what the role includes:

What you bring to the table

Required:

• 2+ years of experience in auto or property claims (or equivalent education + training)
• Solid understanding of insurance policy wordings, provincial regulations, and repair processes
• Tech-savvy with Microsoft Office and claims platforms
• Strong written and verbal communication skills
• Detail-oriented and organized, with the ability to juggle multiple files
• Bilingual (English/French) is a strong asset, and required for Quebec-based roles

Nice to Have:

• Completion or progress toward CIP designation
• Experience working with brokers or underwriting teams
• Familiarity with tools like Mitchell, ARMS, or Guidewire
• A growth mindset and customer-first attitude

Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

Your Next Chapter Starts Here!

At Zurich Canada, we’re always open to meeting talented professionals ready to make a difference. Whether you’re actively looking or just exploring your options, we invite you to join our year-round talent pool. When the right opportunity arises in your area, we’ll be ready—and so will you.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for Zurich.