Customer Service Assistant

Job Summary

IPEX is seeking a Customer Service Assistant for a 12‑month contract in our Sales division. The position is office‑based in Langley, British Columbia and reports to the British Columbia Customer Service Manager.

Join a team of people‑centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status‑quo fighters.

Principal Responsibilities

The Customer Service Assistant will work in a high‑volume environment assisting the Customer Service team. Tasks include assisting with quotes, back‑order inquiries and stock checks / price etc. The role requires multitasking while maintaining the highest quality of support.

• Respond to inquiries regarding price, delivery, status of orders etc.
• Resolve delays, service problems and disputes.
• Track back‑orders and ensure production, purchasing and distribution react accordingly.
• Prepare quotations.
• Collaborate closely with other departments from the service team to ensure accurate service from all directions.
• Respond to all customer inquiries in a timely manner.

Qualifications & Experience

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com .

#J-18808-Ljbffr