Intake And Admin Worker

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INTAKE AND ADMIN WORKER

Number of Vacancies : 1

Type of Contract : Permanent

Hours of Work : 37.5Hours / Week

Compensation : $21.69-$22.56 / Hour

Job Code : 2-MRE-2026

Start Date : TBD

Department : Housing and GBV

Location : Hamilton ON

ABOUT US

Founded in 1889 YWCA Hamilton is known as one of Hamiltons original social innovators and works from a feminist anti-racist and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US

Grounded in our core values of intersectional feminism people-centered approaches belonging shared responsibility and strong partnerships our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans) girls Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If youre passionate about making a positive impact in the lives of women children gender diverse people and families every day we would love for you to join our team!

RESPONSIBILITIES

To support women (cis and trans) non-binary and gender diverse persons experiencing homelessness and gendered violence by conducting intake assessment and exit of service in a streamlined and cohesive manner for various service provided within the Housing and Gender-Based Violence (GBV) Services well as provide external community resource referrals for those outside of service scope. The Intake and Administrative Assistant will also support the management and staff team with oversight and compliance with service data reporting to ensure alignment with program funders.

KEY RESPONSIBILITIES :

Provides administrative / logistical support for intake assessment and exit supports for service users within Housing and GBV Programs;

Oversight and administration of targets data collection / entry and service outcomes in alignment with funder expectations;

Responds to the requests of potential program participants and ensures that they are streamed into the right programs for services based on their individual needs;

Works collaboratively with the Administrative Coordinator Housing and GBV Services to develop appropriate processes and systems to streamline intake and discharge from programs;

Ensures that there is an updated list of program specific referral options and service providers in Hamilton for easy referral for those outside of the scope of service;

Maintains open communication with the Administrative Coordinator Management team and staff to ensure that program participants are provided with quality comprehensive and holistic services;

Shares information in a timely manner;

Maintains appropriate and accurate record keeping in accordance with YWCAs policies and procedures and confidentiality / privacy policies;

Nurtures and forms meaningful internal and external working relationships and partnerships;

Maintains high level of confidentiality / privacy when working with client information;

Participates in mandatory organizational and departmental training and meetings;

Understands emerging trends leading practices industry professional standards;

Provides recommendations to strengthen existing policies and / or processes;

Develops and nurtures meaningful internal and external working relationships and partnerships;

Supports YWCAs mission vision and values;

Performs other duties as required.

WORKING CONDITIONS :

Works 37.5 hours per week;

QUALIFICATIONS

Completion of college diploma in Business Administration Social Services or a related field or equivalent work experience;

Minimum of 1-2 years experience in administration and client services preferably with women non-binary gender diverse people and persons with disabilities;

Excellent customer service skills required;

Excellent verbal and written communication skills;

Must be able to work from a feminist anti-racist / anti-oppressive perspective;

Bilingual English / French or other languages an asset;

Strong skills using MS Office programs including Excel and Word; as well as program specific data collection and documentation software

Ability to maintain a positive and professional approach at all times;

Must provide a current Vulnerable Sector Police check or willing to obtain at own cost;

Must have current Standard First Aid and CPR certificate or willing to obtain at own cost;

As part of YWCA Hamiltons commitment to Access and Equity we strive to represent the diverse communities that we serve. Individuals who are women First Nations Métis immigrant refugee LGBTQ2S; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process if you require accommodation please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen assess or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.

Key Skills

Data Entry,Adobe Acrobat,AS400,EDI,Microsoft Outlook,Cloud Architecture,Microsoft Excel,Quick Books,Administrative Experience,Order Fulfillment,Project Implementation,Sales Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 21 - 22