Description
Reporting to the Assistant Executive Director, the Director of Client Services is a passionate and supportive leader that brings out the best in our treatment and housing teams, demonstrating a strong sense of integrity and professional ethics and a balanced sense of fairness and flexibility. This role is responsible for leading our program management team to provide excellent holistic care to all of our clients, ensuring the delivery of high quality, evidence- based services, embracing continuous quality improvement. Services include, live-in and community addiction / concurrent disorders treatment, Correctional Services Canada partnership, supportive and transitional housing, shelter outreach and counselling across 5 sites. Our services will be delivered in keeping with the Salvation Army's and Toronto Harbour Light Ministries’ vision and mission, and will meet or exceed the expectations of our funders and stakeholders. This position is part of and works collaboratively with the senior leadership team
KEY RESPONSIBILITIES :
Ensuring Clinical Excellence
- Maintain all clinical performance indicators at or above expectations
- Collaborate with program coordinators to ensure consistency in service delivery
- Develop strategies and action plans to address performance issues and service delivery variances
- Provide leadership to and work collaboratively to address client complaints and implement critical incident processes
Leading and Managing
Create an environment that draws and retains high-performing staffWork with organizational Human Relations to recruit, train, supervise and provide performance management and develop opportunities for leaders in clinical programsProvide clinical supervisionEnsure accreditation standards are understood and met in clinical service areasDevelop and Foster Partnerships
Represent Toronto Harbour Light Ministries at system tables and funder committeesFoster and maintain community partnershipsProvide consultation on Addictions and Mental Health to other Salvation Army units, as requestedLiaison with community colleges and universities for student placementsManage Program Budgets
Collaborate with Finance leadership and senior leadership to ensure budgets are prepared according to need and budgetary limitsWork with program local leadership to manage budgets and foster financial accountabilityExplore additional funding opportunitiesWritten and Verbal Communication
Provide meeting facilitation, prepare reports and presentations, maintain HR / supervision documentationProvide strong interpersonal, conflict resolution and creative problem-solving skillsAssist with the development and implementation of written policies and proceduresProvide written and verbal information to contribute to agency reporting accountabilitiesProvide written monthly reports on each program’s progress / developmentsEnsure website and social media presence is current and relevantSupervision
Supervises program coordinators and support services managers (8 direct reports) in each of the 5 program sites (Harbour Light Toronto, Homestead Toronto, Homestead Scarborough, Kingston Harbour Light, Hope Acres, Harbour Light Transitional Housing)Conduct quarterly and annual performance reviewsWORKING CONDITIONS :
This position is 40 hours per week, Monday to Friday with ½ hour unpaid lunch and evening / weekend on-call responsibilities on a rotating basisThe position location will primarily be in the Toronto downtown locations, with approximately 20% of time spent in locations outside of Toronto, requiring travel and overnight staysMust be able to travel to various sites outside of the GTA, including rural location without public transportation accessQUALIFICATIONS AND EDUCATION REQUIREMENTS :
A Master’s level Related Degree – or equivalent combination of education and experienceMember of Professional College (i.e. CRPO, OCSWSSW)Clinical Supervision CertificationAbility to acquire NVCI and First Aid / CPRCertification in evidence-based modalities (e.g. CBT, DBT) strongly preferredEXPERIENCE AND KNOWLEDGE :
Minimum 5 years’ experience working in the Addictions / Concurrent Disorders field in a leadership role, with a strong preference towards providing bio-psycho-social-spiritual live-in addictions treatment and housing programsExtensive staff supervision experience in a social services / health related fieldAdvanced knowledge and experience in Trauma informed PracticesExperience with serving corrections- involved clients an assetEducation / Experience in culturally safe / gender diverse / anti-oppressive servicesLeadership experience in a unionized environment an assetProtected B Clearance requiredSKILLS AND CAPABILITIES :
Management / Leadership trainingComputer literate in a variety of programs and electronic softwareAbility and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilitiesSend Resume and Cover Letter, Quoting “Director of Client Services”
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.
