Manager, Bank OS

Own a portfolio of enablement and executive workstreams so growth plays become scalable and world class. You will keep the Bank narrative tight and make the next step obvious for the field/ sales enablement/comms teams.

Position Responsibilities

• External councils & partner moments: set agenda, prep briefs/speaking notes, capture decisions, drive follow‑ups.
• Executive forums: board decks, decision memos, talking points; align data and storyline; track commitments.
• Executive Knowledge hub: single source of truth for Bank positioning, product narratives, internal/external speaking points; access and freshness governance.
• In‑platform enablement & field readiness: Advisor Portal narratives, readiness gates and measurement on every launch.
• Campaigns & internal comms: Executive monthly updates; executive opportunities pipeline; coordinate with Field on tone and reach.
• Adoption & analytics: dashboards for % work in‑platform, SLA reliability; remove blockers; publish learnings.
• Own intake, prioritization, and sequencing across the portfolio; publish a clear operating calendar (deadlines, owners, acceptance criteria).
• Orchestrate teams to deliver executive‑ready content (briefs, speaking notes, decision memos) and in‑platform copy; enforce artifact standards and style.
• Run readiness: play pages, manager kits, and instrumentation are in place before launch; no launch without measurement.
• Lead cross‑functional execution with Sales/Field, Strategic Growth, Platform/Delivery (build/run owners), Risk/Legal, and Finance/Data.
• Close the loop: run post‑workstream reviews; turn feedback into updates to playbooks, copy, and the narrative.
• Maintain compliance: partner with Risk/Legal on rails; ensure auditability of materials and approvals.

Outcomes (how you’re measured)

• Narrative & exec enablement: on‑time, error‑free board/ELT/SLC artifacts; decision cycle time ↓; single‑source‑of‑truth freshness.
• Field sentiment: advisor/manager satisfaction (e.g., NPS/readiness completion) and qualitative feedback.

Decision rights

• You own enablement standards, narrative consistency, content acceptance, and the portfolio sequence for Bank O/S & Field.
• Strategic Growth owns the growth roadmap and play acceptance; you co‑own launch readiness and measurement.
• Delivery/Platform decides technical implementation and run (release slots, reliability, performance).

Required Qualifications

• 8+ years in B2B enablement, executive communications, product marketing, or service design in complex/regulated environments (financial services preferred).

Preferred Qualifications

• Proven portfolio/program leadership across multiple concurrent workstreams (councils, exec decks, field enablement, campaigns).
• Editorial strength: plain‑language writer/editor; executive‑level storytelling; decision‑oriented briefs.
• Familiarity with CRM/Advisor Portal workflows and instrumentation; comfortable with data and measurement.
• Stakeholder fluency with Brand/Field, Risk/Legal, Finance/Data; calm under executive scrutiny; excellent organization.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location: Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.