Front Desk & Customer Experience Coordinator

We're Hiring: Front Desk & Customer Experience Coordinator

Do you love being the friendly face that makes someone’s day easier? Are you organized, proactive, and the kind of person who just gets things done? If so, we’d love to meet you!

Who We Are

It’s Time Promotions is Alberta’s go-to for custom apparel, signage, and promotional products. With two busy locations and one brand new location opening, we help businesses, schools, and teams bring their brand to life.

What You’ll Do

As our Front Desk & Customer Experience Coordinator, you’ll be the first point of contact at your location. Think of yourself as the hub of the wheel, keeping things rolling smoothly by:

• Answering phones and directing customer inquiries to the right sales rep
• Greeting walk-in customers and helping with pick-ups, payments, or new orders (with the support of our sales team)
• Taking initiative to make sure your location feels welcoming, organized, and on top of things

What Makes You a Fit

Our team lives by our core values, and we’re looking for someone who does too:

• Good Isn’t Good Enough – You take pride in doing things right and going the extra mile.
• Seriously! We’ve Got You – You’re dependable and love helping people.
• Gratitude is Our Attitude – You bring positivity, appreciation, and kindness to every interaction.
• Never Done Growing – You’re open to learning and eager to improve.
• Reputation is Everything – You care about doing the right thing and representing your team well.

Why Join Us?

• Be part of a fun, creative team that’s all about making brands shine
• Every day is different, you’ll never be bored
• Competitive pay, benefits & staff discounts on custom gear (hello, swag!)
• The chance to really own your space and make an impact at your location

Ready to be the face of It’s Time Promotions in your town?