Retail Operations Supervisor

Job summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and / or closing the store, overseeing associates, and maintaining a safe and organized environment.

Essential responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store Experience

Qualifications

Supervisory responsibility

Essential physical demands and work environment

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We’re excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at the benefits page for PetSmart.

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