Supervisor, Client Services

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Reporting to the Manager, Client Services, the Supervisor is accountable for providing leadership to assigned site locations surrounding Ladysmith, BC. This position is responsible for the day to day management of employees, workflow, client service, occupational health and safety, and resources within a single or several assigned sites and is also responsible for ensuring compliance with corporate policies and procedures. This is a Full Time position and the successful applicant will be considered to work out of the Ladysmith, BC.

Accountabilities:

• Responsible for attracting and retaining talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager. Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
• Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
• Delivery on service and quality standards (Patient Wait Times, accuracy, documentation, regulatory compliance/audit track record, health and safety, etc.)
• Manages implementation of workflow changes within the sites (identify, implement and manage change)
• Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
• Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups.
• Participate in local Leadership Teams and provide timely and appropriate communication to area staff.

Requirements:

• High school graduate or equivalent experience.
• Graduate of a lab assistant program or comparable practical experience.
• 3-5 years of experience in Healthcare.
• Leadership experience is an asset. Supervisory experience would be preferred.
• Phlebotomy skills, Home Care and/or Data Sort experience are required.
• Must be a “self-starter” and able to create a positive employee relations climate, fostering common goals and teamwork.
• Proven ability to implement business plans including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
• Office time plus regular travel to assigned locations, client visits and travel to surrounding regions to provide coverage.
• As needed, may be required to perform phlebotomy and undergo an annual competency assessment.
• Must have reliable transportation.
• Evenings and weekend work may be required.

We are looking for passionate individuals who share in our vision of building a Healthier Canada.

This is a hybrid role.

Hiring Range: 65,500 - 83,500

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Make a difference - join the LifeLabs team today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.