Insurance Account Manager, Commercial Insurance

Business Line: Commercial Lines, Mid-Market

Hours Per Week: 35 (Full-Time)

Location: Edmonton & Calgary, Alberta (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About the Role

Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from the little surprises and the big ones. Our leaders inspire their teams to band together and create an environment driven by collaboration and exceptional client service.

The Alberta Commercial Lines Division has an immediate need for an Account/Client Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives.

What You’ll Do

• Work with a producer in the preparation of applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business.
• Provide professional and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc.
• Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross-selling internally to other P&C lines, Group Benefits and Wealth Management departments, and generating referrals for new opportunities.
• Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff.
• Demonstrate experience in delivering training programs or facilitating employee development sessions is required.

What You Bring

• Alberta General License - Level 2 - in good standing required
• Typically, more than 3 years of industry and product line experience – broking or underwriting
• Extensive experience in the placement of Mid-Market Risks (Large construction, Manufacturing, etc.) on accounts generating $25,000 and greater in premium.
• Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment autonomously.
• Client-focused – Able to establish and maintain effective relationships
• High-level organizational skills with the ability to prioritize multiple tasks to meet deadlines
• Possess strong analytical and problem-solving skills
• Sharp attention to detail with excellent decision-making skills
• Flexibility and adaptability to changing priorities, deadlines, and technology.
• Extensive insurance carrier relationships
• Excellent computer skills are expected and EPIC fluency is an asset
• Experience in Microsoft Office products, specifically Word, Excel, and Outlook

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation, and collaboration

Our employees are the foundation of our success.