Service Manager

Summary :

The successful candidate will oversee Mircom’s field services operations for the Greater Toronto Area (GTA). The Service Manager will organize and manage all administrative and service activities and supervise the performance of the GTA field service team to ensure smooth and timely operations. Also, the Service Manager will ensure excellent customer service, while maintaining strong relationships with customers and 3rd party vendors.

Key Responsibilities :

• Direct responsibility over service technicians and administration staff
• Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
• Mentor, train and develop skills with Technicians
• Responsible for maintaining and implementing standard operating procedures as established by Mircom Engineered Systems head office
• Responsible for acquiring knowledge in new and existing Mircom products
• Responsible for acquiring and maintaining knowledge in regards to legislation, regulations and related codes as well as ensuring that the service technicians are kept up to date
• Strive to ensure that the highest levels of customer satisfaction is maintained and that customers are fully aware of other products and service plans offered by Mircom Engineered Systems
• Maintaining and increasing dollar value and profitability in the service business to meet budgetary obligations and goals
• Ensure technicians are equipped with the proper equipment needed to complete all jobs
• Control inventory in department stock along with truck stock
• Work with the Regional Service Manager on fleet control and services
• Review all reports sent in by technicians and ensure they are accurate before issuing to customers
• May occasionally be required to perform technician duties
• Other duties incidental to the work described herein

Requirements and Skills :

What Mircom Offers :

We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.