Program Coordinator (Apparel and Accessories)

Your Opportunity at EdwardsX:

Edwards X, located in Vancouver, specializes in designing and manufacturing custom apparel and uniforms. Since 1997, we've been trusted by some of North America's leading corporations and creative agencies to deliver innovative and high-quality clothing solutions.

Brand Affiliation:

This position will provide you the opportunity to design and develop programs for a diverse portfolio of recognized brands, such as Microsoft, Patron, Maserati, T-Mobile, Cirque de Soleil, Starbucks, Coca Cola, Smirnoff, Moët Hennessey, Tito's, Pokémon, and the NFL.

Backed by Experience:

We are proud to be backed by our parent company, Edwards Garment, a privately owned entity with over 150 years of experience in the industry. This rich heritage and expertise empower us to deliver unparalleled quality and service to our clients.

The Role:

We are seeking an organized, positive, detail-oriented Program Coordinator who has a passion for fashion and is excited to contribute to our growing team. In this hybrid role, you'll have the opportunity to work both remotely and onsite in our Vancouver office, providing you with flexibility and a diverse work environment.

You MUST live in the Lower Mainland, as this position requires you to be able to work onsite in our Vancouver office on a routine basis.

Job Duties and Responsibilities:

Program Coordination (60%):

• Manage daily shipping and tracking of samples to the customers and factories, including packing slip creation, international shipping, customs documentation, and sample returns
• Collect and compile documentation for order confirmation and client invoicing
• Track program progress and assist in maintaining the sample and production schedule
• Handle logistical communication and quotes to support project final delivery
• Create and maintain comprehensive project documentation
• Manage and maintain fabrics, trims, sample room and sample library
• Study client requirements and work with the production and design team to provide the best custom solutions to prospective clients
• Support design proofing and technical details for project initiation
• Support tech pack review for clarity, accuracy and completeness
• Support PO and invoicing paperwork proofing and preparation (for client and vendor and both sample and bulk production)

Customer Service/Sales Support (20%)

• Work with supply chain partners to obtain pricing and provide quotes to the client utilizing the applicable company pricing mark-up schedule.
• Keeps accurate records and documents customer service actions and discussions.

Administrative Support (20%)

• Assist with daily office management tasks, ordering supplies, and supporting the leadership team with various administrative need
• Invoice, data entry and order entry support

To be successful in this role, you need to have the requisite knowledge, skills, and abilities:

• BS degree in Textile & Apparel or similar preferred; or product development internship and completed Textile & Apparel courses
• 1 to 3 years of experience in a project coordination or administrative role, ideally in the apparel industry
• MUST be fluent in English, able to speak, read and write
• Must be proficient with MS Office programs and Adobe Illustrator knowledge is a plus
• Ability to prioritize, work effectively in a fast-paced environment and under pressure with tight deadlines and must be able to provide a high level of attention to detail
• Strong verbal and written communication skills and demonstrates proactive problem-solving skills
• Organizational skills and the ability to multitask and can easily adjust to rapidly changing priorities
• Must be able to work both independently and collaboratively.
• Must be flexible and able to take direction and have a willingness to learn.
• Knowledgeable in apparel and decorating techniques (screen print, heat transfers, embroidery etc.) is a plus
• Hours: Full-time, permanent position (minimum 40 hours per week)
• Hybrid role – you'll have the opportunity to work both remotely and onsite in our Vancouver office
• Location: Vancouver, British Columbia, Canada
• Must be a Canadian Citizen or Canadian Permanent Resident and live in the Lower Mainland

Our ideal Program Coordinator would carry out their responsibilities while displaying the following key behavioral competencies:

• Systematic Attention to Detail / Organization – Systematically and expertly manages documentation, information and communication across many projects to ensure seamless execution of invoicing, production, logistics and delivery.
• Precision Result Focused – Focused on consistently achieving accurate results that maximize the customer experience.
• Service Oriented Problem Solver – Provides helpful support to customers, supplier, project managers, team members and management. Handles surprises and takes quick action to resolve unexpected customer support/service issues while still accomplishing accurate and timely completion of tasks and projects; prioritize and drive activities to successful completion.
• Supportive/Helpful Communicator – Communication is supportive and helpful, making the customer, supplier and program managers feel at ease. Promptly provides the necessary information to team members and stakeholders to ensure successful implementation of programs.

Compensation, Perks and Benefits

EdwardsX’s Total Rewards approach is a pay-for-performance philosophy that recognizes both individual and company performance. The estimated base salary for this role is from $50,000 CAD and is based on factors including job-related knowledge, skills, relevant experience, education and/or training and internal equity. This position is also eligible for an annual bonus.

At Edwards, we believe in investing in our associates. We take great care in matching individual talents with our roles, foster personal development through mutual responsibility and positive communication and nurture a culture that promotes work-life balance. Some perks and benefits include:

• Great Traditional Health Plan that includes Extended Healthcare, Dental, Life Insurance/Accidental Death & Dismemberment, Dependent Life Insurance, Long-term Disability Benefits (Employee Paid), Critical Illness, Employee Assistance Program and Virtual Health, as well as employer paid Healthcare Spending Account
• Generous Paid Time Off Package
• Short-Term Disability and Parenthood top-up
• Hybrid remote work opportunity
• Fun Office Activities – at the office we have foosball, mini-golf, table tennis and punching bag. We also host awesome company outings.

Note: The incentive programs, benefits, and perks have certain eligibility requirements, annual limits as well as other requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Read more about us at www.edwardsx.com under “Team”