Medical Office Assistant

Entity : WELL Health Clinic Network Inc.

Position Title : Medical Office Assistant (MOA)

Hourly Pay range : $21 / hr.

Job Class : Full Time

Work Location :  WELL Health Fairview Slopes

About the Company :

WELL Health Technologies (TSX : WELL) is a forward-thinking, technology-enabled healthcare company committed to improving health outcomes. We leverage innovative solutions to empower healthcare practitioners and support their patients. As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have over 180 clinics across the country, with more than 30 located in British Columbia. As of 2023, our team includes over 3,400 healthcare providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, sleep apnea treatment, botox procedures, and women’s health services.

WELL Health Fairview Slopes is a Family Practice clinic that prioritizes holistic, patient-centred care in a calm and welcoming environment. Our prime location—just a short walk from the Broadway-City Hall SkyTrain Station, with on-site paid parking and close to Vancouver General Hospital—ensures that quality healthcare is accessible and comfortable for every patient.

For more information about our company, please visit : well.company , wellclinics.ca

Position Summary : Medical Office Assistants (MOAs) provide key administrative support, managing appointments, patient records, and billing tasks. They ensure smooth communication between patients and healthcare professionals, handle scheduling, and assist with referrals. MOAs may also support multiple physicians across various disciplines, ensuring the efficiency of office operations. Strong organizational, communication and attention to detail skills are essential for this role.

What you will be doing :

• Provide courteous and effective direct patient care, including check-in and procedural explanations as directed by the physician, while optimizing the use of space and time.
• Answer phone calls and respond to various forms of correspondence in a timely manner.
• Prepare and manage correspondence on behalf of medical professionals and the clinic, including letters, appointment confirmations, pharmacy communications, and lab materials.
• Track and complete tasks assigned by physicians using software, written notes, and verbal communication, ensuring timely follow-up.
• Handle billing and insurance documentation, maintaining accuracy and compliance while confirming appointments at least two business days in advance.
• Manage the transportation of tissue and fluid laboratory analysis samples, and schedule appointments to enhance clinic efficiency.
• Order supplies, maintain inventory, and perform administrative tasks related to billing and documentation on a monthly basis.
• Transition paper records to digital formats through data entry and updating patient records.
• Foster a positive and efficient work environment and provide coverage at various desks and workstations as needed.
• Perform other duties as assigned.

You have :

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Read more about us : https : / / stories.well.company /

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