Level 1 IT Specialist

COMPANY VALUES : We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together

With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada. We serve a bilingual SMB clientele across various industries and are proud to be an employer of choice with a team of over 100 employees. S3’s sustained growth is driven first and foremost by referrals from satisfied clients.

What sets us apart is our commitment to prioritizing business outcomes over technology. While we’re passionate about IT, our true motivation comes from clients telling us that our work had a concrete and positive impact on their business.

Our ambition is clear : to become the leading managed and co-managed IT services provider for SMBs in Quebec, and to contribute to their success by making them more secure, productive, and future-ready. In our primarily remote work environment, you’ll have the opportunity to challenge yourself daily alongside colleagues who share your passion and are determined to be the best. If you want to join a team where continuous improvement is a core value and where clients are at the center of everything we do, we want to meet you!

The Role

S3 Technologies is currently offering an excellent career opportunity for a Level 1 IT Specialist . The ideal candidate will provide exceptional customer service by phone, email, and chat, and must be able to quickly identify and resolve issues remotely related to various systems—workstations, laptops, smartphones, and other peripherals—in a fast-paced and constantly evolving environment. The key to success will be your ability to manage priorities and handle multiple tasks simultaneously.

Main Job Responsibilities

• Understand and analyze client requests in order to identify their priority and impact
• Recognize and follow the proper escalation procedures when required
• Provide remote support, installation, configuration, and troubleshooting for all types of office applications, computers, peripherals, and mobile devices
• Follow up with clients regarding the progress of their support requests
• Document interventions and update our internal systems

Participate in the on-call rotation.

Skills and Experience Requirements

Experience and strong skills / knowledge in configuring, managing, installing, and troubleshooting :

Various applications and peripherals (printers, keyboards, mice, monitors, etc.)

Passion for IT

Assets

Ability and willingness to occasionally travel onsite

Success Criteria

By 3 months :

You’re comfortable joining the on-call rotation

By 12 months :

You’re comfortable becoming a subject matter expert for new client(s) assigned to your team

Position Highlights

Perks and Benefits

Opus card paid in part by the company

Only selected candidates will be contacted.

Think you're the perfect candidate for us?

We are always looking for new talent, so if the above sparks your interest, fill out the application form.

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