Reprsentant (e) Service la clientle - Customer Service Representative

Salary: 19-20$/heure

Reprsentant(e) Service la clientle aprs-vente

Mobilia est la recherche dun(e) candidat(e) motiv(e) et orient(e) vers solution pour combler un poste d'agent(e) de service la clientle aprs-vente.

Relevant du Sueprviseur exprience client, l'agent(e) service la clientle aprs-vente sera un dfenseur des clients, reprsentant les valeurs et les pratiques de Mobilia tout en assurant un service exceptionnel, rapide et des rsolutions mutuellement avantageuses aux problmes des clients.

Responsabilit

• Assurer une gestion efficace du contrle de la qualit.
• Une gestion efficace des dossiers clients, tout en maintenant lesvaleurs fondamentales de Mobilia et en gardant la satisfactionde la clientle comme prioritaire.
• Faire des rclamations auprs des fournisseurs.
• Proposer des solutions efficaces et opportunes aux clients.
• tre l'ambassadeur du client linterne, coordonner lacommunication et la rsolution avec diffrents dpartements(Ventes, Entrept, Transport, Finances, Payables).
• Maintenir un niveau lev de connaissance du produit.
• Effectuer de lentre de donnes.
• Effectuer des mises jour et suivi des dossiers clients.
• Effectuer d'autres tches connexes.

Comptences:

• Aptitudes travailler en quipe avec un minimum desupervision.
• Excellentes habilets de communication.
• Avoir de bonnes comptences interpersonnelles.
• Forte capacit grer le stress et les motions.
• Bonnes comptences de gestion des priorits et bien organis.

Exigences:

• Un minimum de 2 5 ans d'exprience en service la clientle.
• Bilingue : franais et en anglais (parl et crit).
• Excellente connaissance de la suite Microsoft Office.
• Rsolution de problmes et comptences orientes vers lasolution.
• Capacit de dmontrer de la souplesse et l'adaptabilit.
• Travail en quipe
• Capacit de collecter des informations dtailles.

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After-Sales Service Agent

Mobilia is currently looking for creative, driven, and solution-oriented candidates to fill an After-Sales Service Agent position.

Reporting to the Supervisor Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilias values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues.

Responsibilities

• Ensure an effective quality control management
• Efficient management of customer files, while maintaining Mobilias core values and keeping customer satisfaction as priority
• Make claims from suppliers
• Suggest effective and timely solutions to customers
• Be the customer ambassador internally, coordinating communication and resolution with different departments (Sales, Warehouse, Shipping, Finance, Payables)
• Maintain a high level of product knowledge
• Data entry
• Updating and following up on customer files
• Perform other related duties

Skills required

• Strong ability to listen and communicate
• Have good interpersonal skills
• Ability to demonstrate flexibility and adaptability
• Ability to demonstrate versatility
• Strong ability to manage stress and emotions
• Well organized and priority management skills

Requirements

• A minimum of 2 to 5 years of experience in customer service or retail
• Fluent in English & French (oral and written)
• Excellent knowledge of Microsoft Office suite
• Problem-solving and solution oriented skills
• Able to adapt in a changing work environment
• Aptitude for team work
• Ability to collect detailed information

Come join an innovative company that has been in business for over 60 years and enjoy a rewarding work environment in the interior design industry!