Senior IT Administrator

Job Description

Job Description

Salary : IT Admin

Role Overview

We are a 60-person boutique CRM consulting company in Montreal, and were seeking a versatile IT Administrator (with DevOps skills) to manage and optimize our internal IT operations. In this hybrid role (Montreal-based), you will ensure that all company systems from employee workstations to cloud servers are up and running smoothly with no issues. The ideal candidate is a self-driven IT generalist who can cover a wide range of responsibilities, from network and server administration to end-user support, in a fast-paced, startup-like environment. Your ultimate goal will be to maintain a secure, reliable technology stack that supports our teams productivity and growth

Responsibilities

• Infrastructure Management : Manage and maintain the companys IT infrastructure, including on-premise and cloud resources. This covers user computers, office networks, and virtual servers (e.g. AWS / Azure), ensuring high availability and reliable operations for all systems
• Security and Updates : Implement and oversee security protocols (firewalls, antivirus, patches) and conduct regular system updates and audits to protect company data and assets
• . Continuously monitor the technology stack for vulnerabilities, apply patches, and ensure compliance with security best practices.
• Software & Hardware Maintenance : Install, configure, and upgrade computer hardware components and software applications as needed. Manage virtualization environments and cloud services, and integrate automation scripts / processes to improve efficiency (for example, automating routine tasks or deployments)
• Troubleshooting & Support : Diagnose and troubleshoot hardware, software, or network issues promptly. Run appropriate diagnostics, document problems and their resolution, and escalate when necessary. Prioritize issues based on impact and ensure minimal downtime for end-users and critical systems
• Documentation : Maintain thorough documentation of all IT systems and changes. This includes recording configurations, network diagrams, standard operating procedures, and any modifications in a central knowledge base (e.g. Confluence)
• . Provide technical specifications and documentation to plan for new initiatives or infrastructure upgrades, keeping team members informed.
• Data Backup & Disaster Recovery : Oversee regular data backup operations and verify that restore procedures work effectively. Implement and periodically test disaster recovery and failover plans to ensure business continuity in case of outages or data loss
• . Adjust backup strategies as the companys data needs grow, to guarantee protection of critical information.
• Helpdesk Leadership : Lead desktop support and helpdesk efforts for our staff. Ensure all employee workstations, laptops, and mobile devices are set up properly, and that any user issues (login problems, software glitches, peripheral malfunctions, etc.) are resolved promptly with minimal disruption to workflow
• . Provide guidance and training to users on best practices and new tools as needed.
• Capacity Planning : Monitor system and network performance, and plan for capacity and storage needs as the company grows. This includes keeping an eye on server performance, network bandwidth, and database health to preemptively address scaling or performance bottlenecks. Ensure database systems are backed up, optimized, and secure.
• Onboarding / Offboarding : Handle IT onboarding and offboarding processes for employees. This involves creating or deactivating user accounts, setting up hardware and necessary software access for new hires, and recovering / reallocating equipment and access for departures. Coordinate the procurement of new hardware or software licenses in alignment with team needs.
• Continuous Improvement : Proactively identify opportunities to improve IT operations and implement best practices. Develop and enforce IT policies (security, usage, backup, etc.) in line with industry standards. Collaborate with management to align IT strategy with business goals, and lead small projects to deploy new tools or upgrades that enhance productivity and system reliability

Qualifications

Who are we?

Since 2001, Solutions Metrix has been implementing CRM in companies of all sizes and industries, whether they are in Montreal, Quebec, or elsewhere in Canada or in North America. Our team of specialists masters a very large number of CRMs without being linked to any specific platform. We always recommend the best CRM to our customers according to their needs and objectives. Our method defines a simple implementation process for companies that allows them to quickly and easily use their software and optimize it to the maximum. The secret to our success is simple : we tailor our solutions to our customers' business models, markets, and industries.

Solutions Metrix is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Solutions Metrix makes hiring decisions based solely on qualifications, merit, and business needs at the time.