Customer Service Administrator

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

• CFLS is a caring company who values our staff.
• CFLS is local and is part of the community.
• CFLS is a full-service fire protection contractor.
• A great working environment with opportunities for career advancement.
• Comprehensive Group benefits.
• Educational assistance program.
• Employee referral bonus program.
• Social events : Building camaraderie and fostering a sense of community is essential.

Job Description

The Customer Service Administrator is motivated, with a strong technical and administrative focus to support the company’s field service operations. The Customer Service Administrator will be responsible for reviewing and delivering documentation from the reporting system and ensure the customer journey meets expectations. This position will require an ability to work effectively with other departments such as field services, continuous improvement, scheduling, accounting, IT and Sales. The Customer Service Administrator will support back office administrative functions and provide quality control support to ensure accurate and complete documentation records.

This job description is to be used as a guideline only and may not incorporate all functions of the job. The Customer Service Administrator is a full‑time, in‑office, position who is responsible for, but not limited to the following tasks :

Task & Responsibilities

Secondary Accountabilities

Systems and Applications

Qualifications

Ability to prioritize work, and meet customer deadlines

Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at aoda@classicfls.com

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