Conseiller technique TI I

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

As a member of the Service Delivery team, you will be responsible for day-to-day service commitments and technical support to end-users. You will promote their technology needs and interests, and guide and support other teams. You will also be responsible for managing and maintaining a high level of service and technical expertise, while applying best practices in your interventions.

What you will do :

Assess problems and issues with IT equipment (Windows and Apple computers as well as mobile devices), applications, peripherals, audio-video equipment (Crestron), networking components and help provide the most accessible solutions to resolve user issues.

Respond to incidents in a timely manner and provide support to end users, including repair, replacement and installation of equipment, incident escalation and ticket resolution.

Identify and diagnose issues and problems

Prioritizing and managing incoming IT Service Request

Collaborating with IT teams to tackle complex technical problems

Establish and maintain service standards

Check progress on referred problems and keep users informed.

Update the knowledge base with solutions to current problems to facilitate future resolution of the same issues

Participate in the continuous improvement of the service by identifying opportunities for improvement and proposing changes.

Perform equipment shipping and receiving, data entry, inventory scanning and filing, workstation layout, Thin Client installation and management, etc.

Participate in asset management and inventory practices

Travel within the province of Quebec may be required

Requirements :

Diploma in IT with 1 to 3 years of experience in IT, ideally working as a help desk technician or service desk.

Understanding of ITIL methodologies

Experience working in a Service Now ticketing system

A sound understanding of networks, platforms, products and IT tools, and how these interact, how they deliver services to end users, and how they relate existing measurements and indicators.

Ability to diagnose and resolve a variety of technical issues

Passion for problem-solving and customer service

Team-oriented mindset with an openness to constructive feedback

Bilingual (French and English) : Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

No Canadian work experience required however must be eligible to work in Canada

LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.