Claim Counsel, Surety

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

Openings have been listed for Bond & Specialty Insurance Claims roles.

What Is the Opportunity?

Under moderate supervision, fulfill Bond & Specialty Insurance Claims mission by providing coverage opinions, and conducting thorough investigation, analysis, evaluation and disposition of claims to achieve superior customer service and claim results at the most reasonable cost. Effectively manage all assigned Bond or Specialty claims, typically of moderate severity or complexity. Interact with, collaborate with, and provide legal advice and transactional support to claim and underwriting colleagues.

What Will You Do?

• CLAIM HANDLING:
  • Within authority limit, analyze, investigate, negotiate and resolve moderate severity Bond or Specialty claims with moderate supervision by claims management.
  • Identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and claims management.
  • Prepare reports (i.e., Large Loss Memos, quarterly claim, EC, trial, class action) to management which accurately reflect loss development, potential/actual financial exposure, coverage issues, claim and recovery strategies.
  • Within authority limit, retain, monitor, manage and approve payments to outside counsel on routine litigation matters, actively utilizing litigation management plans and budgets. Guidance is needed for non-routine litigation.
  • Make appropriate decisions within own claim authority and make appropriate recommendations to management when necessary.
  • Follow operational policies and procedures, including compliance, regulatory and Bond & Specialty performance and customer service standards.
  • Maintain accurate documentation/information in claim file and Bond & Specialty claim management system and adhere to Claim documentation standards (i.e. coverage analysis, reserve and settlement rationale, current diary).
  • Solicit input and guidance from management when resolving claims which are beyond authority level. Communicate reserve adjustments to underwriting.
  • Assist/mentor less experienced colleagues in claim resolutions.
  • Represent Bond or Specialty Claim in claim strategic initiatives (or lead team); lead Bond or Specialty Claim strategic initiatives.
• LEGAL SUPPORT:
  • Conduct coverage analysis and provide coverage opinions.
  • Answer legal questions posed by underwriters that impact underwriting decisions, combining legal research with knowledge gained based on experience handling claims.
  • Advise underwriters regarding the legal effect of bond and policy language and the extent of coverage.
  • Answer legal questions posed by non-lawyer claim professionals to assist them in determining the legal standards applicable to claim handling and claim decisions.
  • Maintain an active license and remain current with all required continuing education.
• BOND OR SPECIALTY CLAIM SPECIFIC:
  • Policy interpretation/coverage analysis including drafting coverage opinions with case law included.
  • Provide input in review/revise new product initiatives, policies and policy endorsements and provide legal opinions relative to same.
• TRANSACTIONAL WORK AND NEGOTIATION:
  • Review and draft moderate to complex coverage and reservation of rights letters and advise broker, clients as appropriate.
  • Reviewing and drafting releases and settlement agreements, including confidentiality and no disclosure provisions, for sufficiency, and drafting same for direct handled matters.
  • Advise non-lawyer claim professionals on the same.
  • Negotiate settlements/resolutions directly or via counsel using legal arguments relevant to liability, damages, and coverage.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Prior work experience in Bond or Specialty insurance industry.
• 4 or more years of work experience as a lawyer (including in‑house) or claims handling.
• Able to use negotiation skills and strategies within a litigation and non‑litigation context.
• Able to communicate effectively through writing and in face‑to‑face presentations.
• Able to communicate legal advice to underwriters and management independently and/or with input from manager.
• Proficient in drafting transactional documents.
• Can effectively work through conflict and resolve issues with a professional demeanor.

What is a Must Have?

• Bachelor's degree.
• Juris Doctorate in provinces outside of Quebec; Bachelor of Civil Law in Quebec.
• Duly qualified practitioner of law in the province in which you will be working.
• 3 years work experience as a lawyer (including in‑house) or claims handling.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan ("DPSP"). Travelers also matches your savings plan contribution dollar‑for‑dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off ("PTO") annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please contact us by email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.