Is this job for you?
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Responsibilities
- Maintain excellence in store merchandising, detail and customer service
- Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures
- Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses
- Implement all sales and operations programs
- Schedule staff for optimum coverage levels
- Hold daily trigger talks and sales meetings
- Develop staff through goal setting, coaching and performance evaluations
- Organize and plan promotions and marketing events
- Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction
- Promote teamwork within all departments
- Maintain store inventory levels and accuracy
- Control and reporting of Accounts Receivable and Accounts Payable
- Community involvement
Qualifications
High school diploma or equivalent; post-secondary education an assetMinimum 3 years retail sales and / or customer service experience2 or more years retail supervisory or management experienceProven track record in sales, customer service, operations and merchandisingExceptional interpersonal and communication skills, both verbal and writtenProven leadership skillsHighly developed problem solving skillsExcellent negotiating and closing skillsWorking knowledge of retail systemsGood time management skills and work ethicThe desire to promote an extreme level of excellence and pride in customer service and store detailFlexibility to work shifts, including evenings and weekends, as requiredWhy The Brick?
A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your familyCompetitive remuneration package that will commensurate with experienceCareer progression potential with plenty of access to ongoing personal and professional developmentEmployee discountsA dynamic environment to showcase your leadership talents.Apply now
If you’d like to apply for this role, please contact our recruitment team at