We are currently seeking a HR Advisor to join our team.
The HR Advisor provides second-tier support to clients of the HR Service Centre, working within a service escalation process. This role provides advice and support to clients on HR policies, processes, practices and delivers on a wide range of HR services and advisory support to the organization, across all disciplines; and providing support with departmental projects and initiatives.
Here’s what would be included as a part of your typical day
- Service Delivery : Provides quality and timely advisory services and solutions within the HR Service Centre to second-tier inquiries, and involvement in some first-tier support, serving as the primary escalation contact. Coaches and advises leaders on organizational policy, practices, and HR inquiries. Collaborates with functional experts within HR team to provide advice and guidance to clients. Collaborates with and supports other HR functional areas to ensure alignment and consistency of service delivery across the department. Updates various documents and creates new content and documentation to support employee self-serve and to keep the HR knowledge centre current and relevant.
- Client Relationships : Maintains a strong understanding of First West’s business lines and stays current on external HR related trends, legislation and best practices. Conducts site visits and attends business unit meetings as appropriate to develop relationships, provide information, and maintain understanding of business, culture and climate. Maintains compliance with all audit and risk management requirements. Supports and assists in the implementation of organizational change.
- HR Reports : Prepares ad-hoc employee data and reports to support workforce analysis and planning. Analyzes relevant HR metrics and their relationship to business performance. Follows up on trends and initiates changes in the HRSC to optimize business performance.
- Continuous Improvement : Seeks opportunities to optimize technology, improve work flow and processes and create more employee self-service opportunities and make recommendations for improvement through technology and business process optimization.
- HR Projects : Leads, supports and delivers assigned projects and initiatives, as assigned. Collaborates with other HR functional areas as required.
Required Skills, Experience & Qualifications
Diploma in related field requiredBachelors degree and CHRP designation preferred3 years of progressive experience in an HR rolePreferred experience : HR Generalist HR systems and / or service management systems Working at a financial institutionIntermediate skills with computer software applications, . MS OfficeComprehensive understanding of BC Employment Standards and labour lawsProven understanding of HR processes, policies and proceduresXDeveloped skills in customer service, facilitation and relationship managementDemonstrated experience in problem and conflict resolutionDemonstrated ability to diplomatically resolve complex employee issues, using sound judgement, decision-making and critical thinkingDisplays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.Salary Range : $55,200 - $70,700 Please note, the salary range mentioned in this job posting should serve as a guide. The final compensation offered may vary based on a variety of factors including bonuses and / or incentives, or a candidate’s skills and experience. First West is committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization.