Fairmont Gold Assistant Manager
AccorHotelVictoria, British Columbia, CanadaIl y a 28 jours
Salaire
31,34 $CA par heure
Description de posteConsistently offer professional friendly and engaging service Managing all aspects of the Fairmont Gold floors to ensure the smooth operation and highest level of guest satisfaction at all times Ensuring that all team members have the necessary resources available to exceed guest expectations Consistently seeking ideas for enhancing the Fairmont Gold product and services Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis Tracking and forecasting daily weekly and monthly Fairmont Gold occupancy Strong and effective communications with all other departments highlighting Fairmont Gold area to ensure the proper level of service to our guests Managing all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times Handle Fairmont Gold guest concerns in relations to the areas and react quickly logging following up and bringing to full resolution Liaise with Front Office team to ensure smooth arrival / departure of Fairmont Gold guests Fairmont Gold inventory management and collaborate on initiative to provide five star service Balance operational administrative and Colleague needs Lead the operation of the Fairmont Gold arrival and departures experience. Responsible for the training development and performance management up to and including termination of the Fairmont Gold Attendants Responsible for recruitment onboarding and training of new Fairmont Gold Attendants Follow department policies procedures and service standards Follow all safety policies Other duties as assigned Previous proven supervisory experience and 1 year of Front Desk experience Computer literate in Microsoft Window applications required A thorough understanding of the structure of the tourism and travel industry A sound knowledge of major cultures and expectations of travelers when abroad Food and Beverage service experience and asset Serving It Right certification required. University / College degree in a related discipline preferred Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fastpaced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs remaining calm and courteous at all times
At Fairmont Empress unparalleled service and luxury await guests of Fairmont Gold our exclusive hotel within a hotel experience. By fostering an engaged team of service professionals as Assistant Manager Fairmont Gold you will bring our exceptional Fairmont Gold standards to life in our Fairmont Gold Lounge and beautifully renovated rooms.
What is in it for you :
- Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues.
- Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
- Access to our companymatched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Hourly rate $31.34
What you will be doing :
Qualifications :
Your experience and skills include :
Remote Work : Employment Type :
Fulltime