Gestionnaire senior des solutions à la clientèle / Sr. Customer Solutions Manager, Services fin[...]

Overview

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible role you will ensure that all AWS teams are working together effectively to deliver outcomes for the customer.

Responsibilities

• Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities.
• Deliver complex technical projects and migration initiatives with significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies).
• Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems.
• Implement and define effective change management approaches to drive successful cloud journeys.
• Work cross-functionally with AWS service teams to address critical customer requirements.
• Proactively mitigate adoption risks and track realization of customer business cases.
• Share best practices and thought leadership in public forums to advance the cloud ecosystem.
• Evangelize AWS services and influence customers to adopt them, delivering a great customer experience and contributing to the day-to-day management of customer migrations to AWS.

Qualifications

• Basic Qualifications: 7+ years leading large-scale technical or engineering programs with a proven record of thought leadership, business case development, and successful program outcomes; 5+ years of customer-facing work engaging with executives or partners; Bachelor’s degree in science, technology, engineering, math, business or equivalent; experience leading cross-functional transformation projects; bilingualism (French and English) required for this position due to global interactions within Amazon.
• Preferred Qualifications: PMP or SCRUM/Agile/SAFe certifications; experience implementing cloud services including migrations and modernization projects or similar.

About The Team

AWS values diverse experiences and an inclusive culture. If you meet some but not all qualifications, we still encourage you to apply. AWS provides mentorship and career development resources and supports work-life balance through flexible culture.

Company: Amazon Web Services Canada, Inc. | Job ID: A3090613

Location: Dollard-des-Ormeaux, Quebec, Canada

Employment type

• Full-time

Job function

• Project Management, Information Technology, and Product Management

EEO statements: Amazon is an equal opportunity employer. If you require accommodations during the application process, please visit amazon.jobs/accommodations.