Manager, Operations

Manager, Operations

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

Play a key role in optimizing our distribution center! Shape team performance by managing workloads and improving processes. Use your leadership and management skills to guide a dynamic team towards achieving objectives, while creating a culture of safety and efficiency.

Responsibilities

• Determine the workload (production volume) and monitor inventory movements in the facility frequently throughout the day
• Use the Planning Matrix to evaluate staffing needs to meet daily, weekly, and monthly volume swings
• Communicate effectively with the management team regarding business objectives, safety issues, current issues, upcoming events, and demands for the day
• Build a culture of safety in the work environment. Identify any safety issues on the floor and notify the appropriate party for resolution
• Ensure supervisors adopt key behaviors and meet expectations
• Use Engineered Labour Standards and Voice Pick information to achieve all picking KPIs
• Interview and work with HRBP to hire staff (seasonal and full-time team members)
• Mentor, monitor, and develop supervisors’ performance
• Set team up for success; achieve or exceed key performance indicators, as well as safety, performance, and budget targets
• Participate and plan action succession planning
• Report key performance and financial figures to upper management and corporate
• Follow and develop labour budgets for all areas under their supervision
• Identify and assist in implementing process improvements or new processes launched from Supply Chain (customer focused distribution)
• Perform any other duties as assigned by the LGM

Qualifications

• Bachelor’s degree
• 5-7 years of progressive management experience within a large volume, Distribution Centre environment
• Ability to develop and lead a high‑performing team
• Ability to build rapport and trust with others
• Strong communication skills with all levels of the organization
• Experience with voice‑activated picking technology and electronic labels an asset
• Ability to effectively lead projects from inspection to implementation
• Ability to make sound decisions quickly based on limited information and changing conditions
• Ability to apply analytical and troubleshooting skills to solve complex problems; creative approach to problem solving
• Strong computer skills; experience with software applications such as Microsoft Office Suite and WMS
• Proven track record of compliance with safety requirements; ability to establish a safety culture among subordinates and peers

Benefits

• An inclusive and safe working environment
• Promotion of work‑life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.