Director of Operations, Training and Consulting

Director of Operations, Training and Consulting

We are looking for a hands-on, builder-minded Director of Operations to help shape and scale our Training and Consulting divisions within a growing, values-driven safety services.

This is not a “big-company, ivory tower” role. This is a roll-up-your-sleeves, jump-into-the-organization, build-while-you-run leadership position.

In this role, you will work side-by-side with the Director of Training & Consulting, who serves as the subject matter expert across the safety industry. Together, the two of you will be jointly accountable for the performance, execution, and overall success of the Training and Consulting divisions — blending deep technical expertise with strong operational leadership to move the business forward.

You will also work in parallel and in close partnership with the Director of Operations for Rescue & Workforce, ensuring alignment, consistency, and shared operational standards across the broader organization while maintaining clear ownership of your respective divisions.

This role is being built from the ground up. We don’t have everything figured out — and we’re not pretending we do. We are looking for someone who is energized by ambiguity, motivated by impact, and excited by the idea of building the plane while flying it.

If you want to leave things better than you found them — and you’re willing to get into the weeds to do it — this role will be deeply rewarding.

Operational Leadership & Execution

• Own and lead operational execution for the Training and Consulting divisions, translating strategy into clear priorities, practical systems, and consistent follow-through.
• Act as a true partner to executive leadership and divisional leaders — helping turn ideas into action and ensuring momentum doesn’t stall.
• Balance short-term execution with long-term scalability, knowing when to move fast and when to slow down and build it right.
• Be comfortable bouncing between strategic planning, operational problem-solving, and real-time decision-making as the business evolves.
• Lead, coach, and support the operations, scheduling, and administrative team (6 individuals) with a focus on accountability, clarity, and growth.
• Set clear expectations and rhythms for performance, while fostering a culture where people feel supported, challenged, and trusted.
• Build capability and confidence within the team — developing leaders, not just managing tasks.
• Model our values daily : showing up with integrity, curiosity, ownership, and a commitment to getting better every day.

Process, Systems & Infrastructure

Performance Management & Continuous Improvement

Who You Are

Qualifications & Experience

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