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ServiceNow System Administrator
ServiceNow System AdministratorCPUS Engineering Staffing Solutions Inc. • Oshawa
ServiceNow System Administrator

ServiceNow System Administrator

CPUS Engineering Staffing Solutions Inc. • Oshawa
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Job Overview

  • A ServiceNow Systems Administrator is responsible for managing and maintaining an organization’s ServiceNow platform to ensure smooth operation, performance
  • Core Technical Responsibilities
  • Platform Administration : Maintain the health, performance, and integrity of the ServiceNow platform. User and Role Management : Manage user accounts, roles, and access controls.
  • Incident, Problem, and Change Management : Support ITIL processes like Incident, Problem, Change, Request, and Release Management .
  • CMDB Management : Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
  • Customization and Configuration : Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
  • Integration Support : Assist with integrations between ServiceNow and other systems using APls and web services. Support ATF framework

Qualifications

  • Minimum of 3 years of hand on experience solid understanding of CMDB
  • Must possess great communication skills
  • Flow Designer IntegrationHub Performance Analytics
  • Familiar with ITSM / HRSD / SAM / HAM / ITOM / ITAM / SPM modules, must have exposure to multiple modules
  • ServiceNow Platform Expertise : Understanding of core modules like Incident, Problem, Change, CMDB, and Service Catalog. Scripting : Proficiency in JavaScript is essential; knowledge of HTML, CSS, and AngularJS is a plus.
  • Database Concepts : Familiarity with relational databases and data structures. ITIL Framework : Understanding of ITIL processes; ITIL certification is often a plus.
  • Security and Access Control : Knowledge of roles, ACLs, and user permissions in ServiceNow. Integration Skills : Experience with REST / SOAP APls and third-party integrations
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