Network Engineer

WE'RE HIRING!

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.

This is an OUTSTANDING opportunity for the junior / intermediate candidate that wants to work in one of the most advanced data centers in the world working on the latest and greatest equipment and features in THE top networking equipment company in the world! You will get training from extremely experienced network engineers as you work on leading edge networking equipment. It really is a golden opportunity to take your career several levels up. You may run into people that have worked in the cloud…here, you will BUILD the cloud! Wickedly Cool!

Your next chapter starts here.

Responsibilities

• Install and configure latest and greatest data center networking and compute equipment
• Troubleshoot technical issues with experts in the field
• Provide 2nd and 3rd Tier consultation / troubleshooting to debug broad, complex, unique network topologies with mixed media protocols to customers switching / routing products, SD-Access / Catalyst Center, SDWAN, etc.
• You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues, as well as manage a case load of criticality issues.
• You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.
• You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
• Provide systems / product training to customers, and contribute towards building a knowledge base for customer support and internal partners
• Interacts across other High Touch Technical Services teams and development teams at peer level.
• You lead problem resolution efforts with internal stakeholders, including : HTOM, HTE, TAC and product engineering.

Qualifications

Desired Skills

High Tech Genesis is proud to be an Equal Opportunity Employer that values diversity and inclusion. If you need any accommodations during the hiring process, please let us know as we are happy to assist.

High Tech Genesis may use artificial intelligence (AI) tools to help review and assess applications in line with applicable laws and company policies.

Applicants must have the legal right to work in Canada and are asked to submit their resume in MS Word format.

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