Bilingual Claims Agent

As a Claims Agent, you will play a critical role in assisting members of the Canadian Armed Forces with processing relocation-related expenses. Working within a supportive team environment, you’ll provide guidance on claims policies, resolve complex issues, and ensure seamless coordination between clients and service providers.

Salary : $22 / hour

Schedule : Monday to Friday, between 8 : 00 AM and 4 : 00 PM (with potential to work until 8 : 00 PM as needed)

Training Hours : 8 : 00 AM - 4 : 00 PM for 3 weeks

Contract Type : Full-time, temporary with potential for permanency

Location : West Downtown Ottawa. Easily accessible by public transit (paid parking available)

Advantages

Why You'll Love This Job

Monday-Friday work week with consistent hours and no weekend shifts.

Competitive hourly rate of $22.

Team-oriented work environment with a focus on professional growth.

Access to a vibrant, well-located office accessible by public transit (paid parking available).

Opportunities to work on inter-departmental projects and make a real impact.

Opportunity to grow, learn, and possibly transition to a permanent role

Responsibilities

What You'll Do

Handle client interactions via calls, video sessions, and emails tactfully (average call duration : 30 minutes).

Assist clients in solving complex claims-related issues by reviewing documents and providing tailored solutions.

Record detailed and accurate notes for each claims session to ensure clarity and consistency.

Provide direction to clients and, occasionally, to service providers to ensure smooth execution of projects.

Complete administrative tasks, including data entry, claims submissions, and document reviews.

Contribute to inter-departmental projects and foster a team-oriented environment.

Qualifications

What We're Looking For

Fully bilingual in French and English.

Customer service and administrative experience, including data entry, coordination, and claims processing.

Strong time management and organizational skills with the ability to prioritize tasks effectively.

Basic math knowledge and proficiency in tools like Excel for document review and claims processing.

Consistent work history, with recent experience within the past year.

Must be eligible for government security clearance.

Summary

How to Apply

Applying is easy! Just email your resume to [email protected] with the subject line “Bilingual Claims Agent” or apply directly at www.randstad.ca.

Let’s celebrate your next career move!

This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team.

We encourage everyone, especially women, Indigenous persons, people with disabilities, and visible minorities, to apply. If you need accommodations during the hiring process, just let us know, and we’ll be happy to help!

Bilingual Claims Agent

Location : West Downtown Ottawa

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.