Field Service Technician- CNC- Woodworking Machines

How this Position Supports Akhurst

As an integral member of the team creating a cost-effective, excellent customer experience, the Service Technician is responsible for starting up, training, and servicing particular lines of new and used machinery for Akhurst customers located in a designated territory. Akhurst relies on the Service Technician to make good business decisions that reflect an effective use of company resources.In this role, the incumbent will act as an expert in equipment repair, providing day-to-day support and project leadership to ensure our customers’ machinery is functioning optimally. The successful incumbent will be a high energy, self-motivated and outgoing professional with a take-charge attitude and a desire to work in a challenging environment.

Duties and Responsibilities

Under the supervision of the Service Coordinator, the duties and responsibilities of the Service Technician include, but are not limited to, the following :

Machine Servicing

• Assemble and install newly acquired equipment at Akhurst or customer site as scheduled;
• Upgrade and repair machinery in an efficient and timely manner to ensure it is functioning optimally;
• Comply with and maintain up to date knowledge of safe work practices, requirements, and guidelines;
• Maintain up-to-date technical knowledge in the Company’s line of machinery by attending scheduled training sessions or proactively self-sourcing information, sharing knowledge with the Service Team;
• Order and return parts on a timely basis as necessary, to minimize downtime and redundant inventory;
• Complete work orders and accurate time and expense reports in a timely and efficient manner to facilitate invoicing and service administration; and
• Resolve service issues by liaising with manufacturers as required, escalating unresolved service issues to the Service Coordinator in sufficient detail for timely resolution.

Customer Support

Minimum Requirements

Working Conditions