Requisition ID : 202681
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Transaction Banking
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too.
Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.
S., Mexico, and we are seeking top tier talent to complement our organization.
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
The Senior Manager of Direct Channels will play a pivotal role in developing and managing ScotiaConnect Host-to-host strategy.
This role requires a dynamic individual contributor with a deep understanding of transaction banking, cash management products, and channel solutions.
The successful candidate will be responsible for enhancing customer experience, driving innovation, and ensuring the seamless integration of multi-channel initiatives across the bank's global footprint, with a specific focus on establishing the Canadian framework and payment types aligned to the existing Global offering.
What You'll Do :
Channel Strategy Development : Define and implement a comprehensive channel management strategy aligned with the bank's overall business objectives.
Analyze market trends and customer behaviors to inform channel strategies and product offerings. Collaborate with regional teams to tailor strategies that address local market needs while maintaining global consistency.
Focus on establishing and integrating the Canadian framework and payment types with existing global offerings.
Product Management : Oversee the development, enhancement, and lifecycle management of digital channels (e.g., online banking, mobile banking, APIs) for cash management and transaction banking products.
Work closely with product managers to ensure that channel solutions support and enhance product capabilities. Manage product roadmaps and prioritize initiatives based on customer needs, market trends, and business impact.
- Customer Experience and Innovation : Identify opportunities for innovation and differentiation in channel offerings. Implement feedback mechanisms to capture customer insights and continuously refine channel solutions.
- Marketing and Sales Support : Develop marketing and sales collateral to support RFP responses and sales initiatives. Collaborate with sales and marketing teams to create compelling content that highlights the value and capabilities of channel solutions.
Ensure alignment of marketing materials with overall product and channel strategy.
Stakeholder Management : Build and maintain strong relationships with internal and external stakeholders, including technology teams, operations, sales, and customers.
Act as a liaison between business units and technology teams to ensure channel initiatives are aligned with business goals.
Provide regular updates to senior management on channel performance, initiatives, and industry developments.
Performance and Analytics : Establish key performance indicators (KPIs) and metrics to measure the effectiveness of channel initiatives.
Utilize data analytics to monitor channel performance, identify trends, and drive data-driven decision-making. Report on channel performance, highlighting successes, areas for improvement, and action plans.
Compliance and Risk Management : Ensure all channel initiatives comply with regulatory requirements and internal policies.
Work with risk and compliance teams to identify and mitigate potential risks associated with digital channels. Maintain a strong focus on data security and privacy across all channel platforms
What You'll Bring :
- Bachelor's degree in Business, Finance, Information Technology, or a related field; MBA or equivalent advanced degree preferred.
- Minimum of 7-10 years of experience in channel management, product management, or related roles within the banking or financial services industry.
- Strong understanding of cash management and transaction banking products.
- Proven track record in developing and executing channel strategies that drive business growth and improve customer experience.
- Experience in establishing frameworks and payment types in specific regions, particularly Canada.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Strong leadership and team management abilities.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders.
- Knowledge of digital banking trends, technologies, and regulatory environments.
- Experience with agile methodologies and project management tools is a plus.
LI-Hybrid
Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.
That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s) : Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.
We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Manager of Project Management
The Manager of Project Management is responsible for project management at the company. The Manager of Project Management ensures that the Aiolos Project Managers are successful in completing their projects on time and within budget, meeting contractual requirements and ensuring client satisfaction....
Senior Manager - Third Party Risk Management
As a Senior Manager in our TPRM practice, your typical day will center around leveraging your leadership acumen to oversee complex projects and drive strategic initiatives that advance our clients' risk management capabilities. Minimum 10+ years of experience in Third Party Risk Management (TPRM) or...
Manager, Treasury (Cash Management)
The TELUS Treasury cash management team is responsible for managing and developing external banking and financial institution relationships, leading our international banking arrangement strategy and global banking simplification efforts, and optimizing the firm's balance sheet including managing gl...
Senior Analyst, Enterprise Risk Management
Experience and knowledge of Risk Management concepts like Operational risk management, Risk appetite, Internal controls, Business continuity management, Crises management, Third-party risk management, Cyber risk, and related operational resilience concepts. Reporting to the Senior Manager, Enterpris...
Senior Enterprise Data and Records Management Analyst to support on the identification, retention and disposition of records and data 78426-1
Senior Enterprise Data and Records Management Analyst. As part of the Enterprise Data and Records Management Office (EDRMO), the successful candidate will proactively analyze, recommend and implement enhancements to the EDRMO’s governance framework and processes, clearly communicate rationale and ne...
Senior Manager, Indirect Tax, Toronto
As a Senior Manager on our team, you will plan and work on indirect tax engagements including consulting on domestic and/or cross-border transactions, mergers & acquisitions, tax authority audit defense, drafting notice of objections and provide assistance with indirect tax compliance. Currently we ...
Senior Manager, Enterprise Business Systems (Perm) (4327)
Drive successful implementation and execution of an IT Services Management System that will ensure coordinated communication and management of SAP projects and initiatives through project plans, regular status reviews, measurements and metrics management, management reports and providing problem res...
Senior Team Lead, Account Management (Global Poker)
As a Senior Team Lead, Account Management, you'll mentor and guide the team of Account Managers in strategic account management, advanced problem solving, Poker game play and intricate relationship building. Due to major growth we are expanding our Growth team in Toronto and are currently looking fo...
Senior Analyst, Risk Management
Reporting to the Manager, Risk Management, the Senior Analyst’s primary role is to support CDS day to day financial risk activities, reporting and analysis, and to conduct studies, develop and implement risk management tools and contribute to the continuous improvement of risk management policies. T...
Senior Platform Reliability Engineer - Azure API Management (APIM)
We are seeking a skilled Azure API Management Specialist and motivated individual to join our team as a Senior Platform Reliability Engineer. In this role, you will be responsible for the designing, implementing, and managing API solutions using Azure API Management (APIM). Additionally, you will ac...